TrueDialog vs. SMS Magic: You Decide
When it comes to native SMS integrations for Salesforce, there are many platforms to choose from. However, SMS Magic falls short when it comes to key features. TrueDialog, on the other hand, offers a five-star rated, cloud-based Salesforce SMS texting application that provides powerful functionality and comprehensive support.
Customer support is crucial in any service, and SMS Magic's overseas operation can make it difficult to connect with someone who can assist you. This leads to a frustrating experience for many SMS Magic customers. In contrast, TrueDialog has invested in building a US-based customer service team that's easily accessible to customers. We prioritize our customers' goals and rapidly response to all inquiries.
With our native Salesforce SMS integration, you'll be able to connect with your audience on a higher level, with support from our experts. TrueDialog has over a decade of experience, offering the industry's best reliability and support.
Before investing in an SMS platform, it's crucial to consider your options carefully. You need a platform that provides everything you require right now, along with scalability. TrueDialog offers more features, capabilities, and flexibility, including support for short code and 10DLC messaging, and Salesforce One app access to our integration.
In summary, if you're looking for a reliable SMS texting platform with excellent customer support and native Salesforce SMS integration, TrueDialog is the way to go.
|Mass Text Messaging|
|50%+ Savings With Enterprise Volume Pricing|
|No Limits on Message Volume/Subscribers per Campaign|
|Direct Carrier Connections|
|AI assistant for Chat, Text, Social Messaging|
|Microsoft Azure ISO 9001 Cloud Dual Database|
|No Setup Fee Across All Pricing Plans|
|Consistent Access to Both Short Codes and Long Codes|
|FERPA & FCC Compliant Platform|
|Reliable Mobile Apps|
|Multi-User Team-to-1 Dialog at Scale|
|Call Center SMS Texting Solution|
|Free Multi-Channel Urgent Alert System|
|Fully Documented SMS API|
|Voice For All Customers|
|Text Scheduling Engine|
|Overall capabilities and value to cut costs
and reach more students.
What Are You Missing with SMS Magic?
SMS Magic has some important features for businesses, but TrueDialog offers you more at a lower cost. One of the most critical missing features of SMS Magic is consistent access to 10DLC registration. Because they aren’t always able to get you the 10DLC you need, you might experience drops in service and other issues.
What is 10DLC? It’s a 10-digit phone number that shows up on a recipient’s phone as any other 10-digit number. Using 10DLC allows for higher messaging throughput than other messaging formats, so you aren’t limited in your communication strategies. You can use short codes for mass marketing campaigns and 10-digit numbers for two-way customer service. TrueDialog makes it easy to get the 10DLC you need, so you can connect with more of your audience and have more flexibility in creating conversations with individual recipients.
Speaking of flexibility, SMS Magic also presents problems for clients who need to send more messages than their plans allow. With SMS Magic, you’re allotted a certain number of “tokens” each month and that determines how many messages you can send. Run out of tokens, and your communication strategies could run into a brick wall.
With TrueDialog, there’s a specific number of monthly messages included in your pricing plan, and you have unlimited messaging capabilities. This empowers you to determine your messaging output based on audience needs and communication strategies, not how many tokens you are limited to in your contract.
Let’s Talk about Cost
TrueDialog saves customers 50% on average on texting costs. How?
We’re built to be less expensive
TrueDialog has direct carrier connections, a robust ISO 9001 cloud-database and 99.99% uptime. This all adds up to outstanding deliverability at prices well below our competitors who rely on third parties and intermediaries.
We don’t require coding
Coding takes resources. Our no-code integrations mean there’s zero coding, so you can move faster and save money. Whether you use long or short codes, you’ll spend less to send thousands to millions of 1-to-1 or mass text messages per month.
We don’t charge extra for amazing features
We don’t believe in charging for features you really need. We built our SMS platform with dozens of standard features you’ll actually use. We also offer a range of pricing plans to fit your requirements and your budget.
We streamline your vendor management
Some SMS vendors use automation tools as intermediaries between their messaging services and client databases. With TrueDialog, you work directly with us, and only us, with no extra fees or slow delivery rates.
We offer volume discounts
Many vendors build their interfaces on top of other providers’ SMS APIs. As resellers, they can’t offer volume discounts. We built our own API, so the more texts you send, the more you save.
We’ve been doing this a long time
For more than 10 years, TrueDialog has been innovating our five star-rated SMS texting solution for large-scale businesses, racking up the awards, and delivering the most reliable, robust solution on the market.
Accomplish More with TrueDialog’s Features
100% Native CRM Integration
With Salesforce and other CRMs, you send and receive SMS text messages directly from the application.
Use SalesForce Flows
Our seamless integration allows you to get the most from Salesforce, easily building automation and workflows.
US-based Customer Support
Get expert responses to your inquiries in just one business day so that you can keep your strategies moving forward.
Flexibility on Messaging Output
Send as many messages as you like and only pay a nominal fee for messages that surpass the amount in your pricing plan.
Unique Text Numbers
Assign institution-owned, unique business text numbers to each rep or agent with their own text inbox.
Reps can manage multiple SMS text conversations at the same time and more than one rep can join each texting dialog.
Use TrueDialog anywhere, anytime with our Android and iOS mobile apps.
Engage in multi-agent, team-based texting with each student, all from the same threaded text conversation.
Grant different access levels: mass texting, individual texting, group texting or view-only. Add and remove employees on-demand.
Enjoy an extra layer of compliance protection with our SMSafe ISO 9001 cloud-based duplicate opt-out database.
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
Search & Review
Store, search and easily review the history of all SMS interactions.
Ready for a live demo?
Easily book time with the scheduler and learn how we help companies cut their texting costs and increase customer engagement.