Mass text messages plus effortless one-to-one conversations
Our unique "TrueDialog" feature enables businesses to communicate at scale while remaining attentive to the individual customer. Send thousands of notifications, reminders, or promotions at once with the ability to answer customer questions, address issues, and provide instant, personalized customer service.
By presenting both short code and long code messages in a unified thread, each team member has better visibility into what’s already been communicated and by whom. No more clunky, frustrating interactions — instead, everyone can maintain the context of the conversation while routing issues to the correct agent.
TrueDialog's large volume enables us to offer the most competitive pricing in the industry. Unlike many of our competitors, we have built direct carrier connections that eliminate the middleman. With flexibility and scalability for organizations of all sizes, the more you send, the less you spend.
TrueDialog’s SMS platform is ready in minutes. Set up, send, and edit campaigns in three easy steps.
TrueDialog offers more features than any other SMS provider available through our turnkey, enterprise-grade platform or with our brilliantly designed API.
Unlike many of our competitors, TrueDialog has built direct carrier connections that eliminate the middleman and provide our customers with two huge benefits: improved deliverability by reducing potential points of failure and reliance on third parties, and significantly lower prices than our competitors.
Send mass text messages and then effortlessly engage in one-to-one conversations at scale. Fully satisfy your customer even when several agents need to get involved. By combining long code and short code messages into a single thread, multiple agents can chime into the same texting dialog to create a seamless customer experience.
For over 10 years, TrueDialog has built our five-star rated, cloud-based SMS texting solution for large-scale businesses. Our platform features an ISO 9001 database, 99.99% uptime, direct carrier connections, and dozens of innovative features.
Never accidentally text a contact who has opted out. TrueDialog maintains our own duplicate opt-out information in an ISO 9001 cloud database. This extra layer of protection comes at a significant cost to us, but is a great value to enterprise customers who are serious about compliance. To achieve this same level of protection with other SMS APIs, developers would have to custom-build it.
Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
For developers, TrueDialog helps you save time, code less, and move faster. Our fully-documented RESTful SMS API with advanced pre-built features lets you send millions of SMS text messages with just one API call.
Seamlessly integrate with CRM platforms like Salesforce, Microsoft Dynamics, Marketo, Hubspot, Oracles' Eloqua, Campus Nexus, Velocify, and others.
Schedule campaigns anytime using our Flex Schedule capabilities. No need to use 3rd party scheduling, ours is built in along with dozens of other pre-built features.
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
Pre-built Android and iPhone mobile app with full administrative controls. Mobilize your call center agents to engage in True 1-to-1 Dialog at scale.
From large enterprises to small businesses, TrueDialog is built for scale.
We’ve grown our company by carefully listening to customers for and developing solutions that serve their needs in higher education, financial services, retail, schools, contact centers, business services, healthcare, entertainment, and technology.
“Hands-down the BEST SMS platform and support you can find.”
TrueDialog is an innovative communications-as-a-service company. We build technology to power scalable, personalized messaging solutions that enable enterprise businesses and institutions to reach, engage with, and provide outstanding support to their valued customers, students, and constituents.
For over 10 years, we have built our solutions by carefully listening to customers. We are an Austin-based socially conscious company committed to reducing paper-based communications.
"Hands-down the #1 form of communication for our reps.”