The Texting Platform Built for Enterprise Businesses
TrueDialog’s unique platform combines mass text messaging and personalized two-way texting at scale
Now in our 12th year of serving customers, TrueDialog’s Five-Star rated SMS Texting platform is built for big businesses, yet made easy for small businesses.
With direct carrier connections, an ISO 9001 cloud database and 99.9% uptime, it is the perfect solution for managers serious about personalized customer engagement at scale.
Mass text messages plus effortless one-to-one conversations
Our proprietary "TrueDialog" feature enables seamless texting with both long codes and short codes in one convenient platform. Send mass text notifications, reminders or promotions simultaneously with the ability to engage with individual customers one-on-one to answer customer questions, address issues and provide instant, personalized customer service.
By presenting both short code and long code messages in a unified thread, each team member has better visibility into all previous communications. No more clunky, frustrating interactions — instead, everyone can maintain the context of the conversation while routing issues to the correct agent.
Enterprise Volume Pricing
To reduce messaging expense and upgrade to the industry’s best deliverability, customers who are serious about customer engagement increasingly turn to TrueDialog as their volume scales.
TrueDialog’s large volume enables us to offer the most competitive pricing in the industry. Unlike many of our competitors, we have built direct carrier connections without the middleman. With flexibility and scalability for organizations of all sizes, the more you send, the less you spend.
TrueDialog’s SMS platform is ready in minutes. Set up, send, and edit campaigns in three easy steps.
Fully-loaded features that integrate with CRM software
What makes us better
TrueDialog offers more features than any other SMS provider available through our turnkey, enterprise-grade platform or our brilliantly designed API.
Enterprise-grade software and deliverability
Unlike many of our competitors, TrueDialog has built direct carrier connections that eliminate the middleman and provide our customers with two huge benefits: improved deliverability by reducing potential points of failure and reliance on third parties, and significantly lower prices than our competitors.
For over 10 years, TrueDialog has built our five-star rated, cloud-based SMS texting solution for large-scale businesses. Our platform features an ISO 9001 database, 99.9% uptime, direct carrier connections, and dozens of innovative features.
Truly Native CRM Integrations
Our SMS integrations are truly native - no pop-ups, no additional windows. Send messages from inside CRM platforms like Salesforce, Microsoft Dynamics, Marketo, Hubspot, Five9, Oracle’s Eloqua, Campus Nexus, Velocify, and more.
For developers, TrueDialog helps you code less and move faster. Our fully-documented RESTful SMS API with advanced pre-built features enables you to send millions of SMS text messages with just one API call.
Android and iOS mobile apps
Pre-built Android and iPhone mobile apps with full administrative controls. Mobilize your call center agents to engage in true one-to-one dialog at scale.
Schedule campaigns anytime using our Flex Schedule capabilities. No need to use third-party scheduling — ours is built in along with dozens of other included features.
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
Our proprietary “TrueDialog” feature
Send mass text messages and then effortlessly engage in one-to-one conversations at scale. Fully satisfy your customer, even when several agents need to get involved. By combining long code and short code messages into a single thread, multiple agents can chime into the same texting dialog to create a seamless customer experience.
TrueDialog maintains its own duplicate opt-out information in an ISO 9001 cloud database, an added safeguard to help our customers avoid accidentally texting a contact who has opted out. This extra layer of protection adds expense for us but gives our enterprise customers peace of mind they stay compliant. To achieve this same level of protection with other SMS APIs, developers would have to custom-build it.
Contact center directors and managers can monitor response times and language as well as to grant access to different agents at various levels of functionality: mass texting, individual texting and view-only. When a rep leaves your organization, you retain the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
“The BEST SMS platform and support you can find, hands-down.”
From large enterprises to small businesses, TrueDialog is built for scale. We serve over 2,000 customers ranging from Fortune 500 companies to professional sports teams, major universities, the Grammy Awards and non-profits.
We’ve grown our company by carefully listening to our customers and developing solutions that serve their needs in higher education, financial services, retail, schools, contact centers, business services, healthcare, entertainment, and technology.
TrueDialog has worked with higher education experts to build the ideal SMS solution for colleges and universities.
TrueDialog offers enterprise-grade texting solutions for marketing and customer support.
Why build what we’ve already built? TrueDialog’s SMS API has more prebuilt features to help you code less and move faster.
TrueDialog is an innovative communications-as-a-service company. We build technology to power scalable, personalized messaging solutions that enable enterprise businesses and institutions to reach, engage with, and provide outstanding support to their valued customers, students and constituents.
For over 10 years, we have built our solutions by carefully listening to customers. We are an Austin-based socially conscious company committed to reducing paper-based communications.
“Hands-down the #1 form of communication for our reps.”