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Enterprise-Grade SMS Texting Solutions

More Features. Half the Price.

Captera 5 Star Reviews for TrueDialog

TrueDialog’s Business Texting Solution 

The Leading SMS Provider for Mass Text Messaging and Personalized 2-Way SMS Texting at Scale.

Now in our 9th year serving customers, TrueDialog’s Five-Star Rated SMS Texting Solution is Built for Big Business, Made Easy for Small Business. With direct carrier connections, an ISO 9001 cloud-database, and 99.99% uptime, it is the perfect business texting solution for managers serious about personalized customer engagement at scale.

Importantly, our proprietary "TrueDialog" feature enables seamless texting with both Short Codes and Long Codes all combined in the same thread, so you can send mass text messages and then effortlessly engage in one-to-one texting conversations at scale. No other SMS platform compares.

Applications include, SMS Customer Service Texting, Contact Center SMS, Mass SMS Texting, Short Code Texting, Opt-in SMS Marketing, Urgent Alerts and 2-Way Texting.

TrueDialog offers a full a plug-and-play business SMS solution with dozens of pre-built features as well as a fully-documented SMS API.

Engage Customers with Our Unique “TrueDialog” SMS Software & Contact Center SMS Solution

Send mass text messages 1-to-Millions, and utilize our proprietary “TrueDialog” 2-Way Texting Application and Call Center SMS Software which enables threaded, multi-user, team-based SMS conversations at scale. Additionally, with TrueDialog's "Cross Code" techology users can seamlessly engage customers across both Short Codes and Long Codes in the same texting thread. These highly unique features are the newest innovations in texting.

Integrated with Major CRMs & Fully-Loaded with Pre-built Features

We have extensive pre-built features including a Contact Center Agent SMS Solution and Android and IOS Mobile Apps. Apps are built with administrative controls that let you manage text messaging campaigns from anywhere. All integrated with major CRMs.

Start Texting in Minutes

TrueDialog’s SMS platform allows users to easily setup, text, and edit campaigns in 3 easy steps. No programming necessary.

Our Pricing Can't Be Beat

TrueDialog has the most competitive pricing in the industry. Our pricing solutions offer flexibility and scalability for organizations of all sizes. The more you send, the less you spend.

What Makes Us Different

Move Faster. Code Less. Save Money. TrueDialog has more pre-built features than any other SMS platform. Available through our turn-key, enterprise grade platform or our brilliantly designed SMS API for developers.

Enterprise-Grade Software & Deliverability

Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors. Our enterprise-grade SMS software is built for large scale businesses.

TrueDialog's Proprietary "Cross-Code" 2-Way & Mass Texting Feature

Our SMS software includes our unique "TrueDialog" Software & Contact Center SMS Solution which enables two-way text messaging dialogs that create threaded, multi-user, many-to-one conversations at scale. Our proprietary "Cross-Code" feature enables seamless texting with both Short Codes and Long Codes in the same agent thread, so you can send mass text messages and then effortlessly engage in one-to-one dialog at scale. No other SMS platform compares. Built for contact center agents, customer support operations and enrollment reps.

Experience

Now in our 9th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.9% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.

SMSafe Dual Cloud-Database

TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. To achieve this same level of protection on other SMS APIs developers would have to build this capability themselves. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.

Professional Administrative Controls

Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.

More Efficient SMS API: Lighting Fast With Less Bandwidth

Our campaign endpoint lets you send millions of messages with just one API call.  Other providers require one API call for each message sent.  Stop taxing your systems and bandwidth and get faster delivery.

Contact Center SMS Texting Solution

TrueDialog's pre-built feature for Call Center Managers is state-of-the-art. Multiple agents can chime into the same texting dialog with customers to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Our platform is built for this level of team-based dialog at scale for large enterprises.

Scheduling Engine

Schedule campaigns anytime using our Flex Schedule capabilities. No need to use 3rd party scheduling, ours is built in along with dozens of other pre-built features.

VoiceSuite

With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

SMS Integrations With Major CRMs

Seamlessly integrate SMS Texting into information systems & CRM platforms. Our SMS Integrations are truly native to enable seamless text messaging inside Salesforce, Microsoft Dynamics, Marketo, Hubspot, Oracles' Eloqua, Campus Nexus, Velocify and others.

Extensive Pre-Bult Features

Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we've already built?

Android & IOS Mobile Apps

Pre-built Android and iPhone mobile app with full administrative controls. Mobilize your call center agents to engage in True 1-to-1 Dialog at scale.

Robust SMS API

For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.

Drill-Down Reporting

Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.

Our Vision

We are an innovative communications-as-a-service company that builds technology to power scalable, personalized messaging solutions which enable enterprise businesses and educational, non-profit and governmental institutions to reach, engage and provide outstanding support to their valued customers, students and constituents.

Our solutions have been built through 9-years of carefully listening to our customers. We are an Austin-based socially conscious company who believes that by growing our electronic messaging solutions, we can serve customers faster in a more environmentally friendly way by doing our part to reduce paper-based communications.

"Hands down the number one form of communication for our reps.”
Admissions Representative

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