Engage Customers with Our Unique “TrueDialog” SMS Software & Contact Center SMS Solution
Send mass text messages 1-to-Millions, and utilize our proprietary “TrueDialog” 2-Way Texting Application and Call Center SMS Software which enables threaded, multi-user, team-based SMS conversations at scale. Additionally, with TrueDialog's "Cross Code" techology users can seamlessly engage customers across both Short Codes and Long Codes in the same texting thread. These highly unique features are the newest innovations in texting.
Integrated with Major CRMs & Fully-Loaded with Pre-built Features
We have extensive pre-built features including a Contact Center Agent SMS Solution and Android and IOS Mobile Apps. Apps are built with administrative controls that let you manage text messaging campaigns from anywhere. All integrated with Salesforce, Microsoft Dynamics & major CRMs.
Start Texting in Minutes
TrueDialog’s SMS platform allows users to easily setup, text, and edit campaigns in 3 easy steps. No programming necessary.
Our Pricing Can't Be Beat
TrueDialog has the most competitive pricing in the industry. Unlike many of our competitors, we have built direct carrier connections which combined with our large volume enable us to price significantly below our competitors. Our pricing solutions offer flexibility and scalability for organizations of all sizes. The more you send, the less you spend.
Move Faster. Code Less. Save Money. TrueDialog has more pre-built features than any other SMS platform. Available through our turn-key, enterprise grade platform or our brilliantly designed SMS API for developers.
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors. Our enterprise-grade SMS software is built for large scale businesses.
Our SMS software includes our unique "TrueDialog" Software & Contact Center SMS Solution which enables two-way text messaging dialogs that create threaded, multi-user, many-to-one conversations at scale. Our proprietary "Cross-Code" feature enables seamless texting with both Short Codes and Long Codes in the same agent thread, so you can send mass text messages and then effortlessly engage in one-to-one dialog at scale. No other SMS platform compares. Built for contact center agents, customer support operations and enrollment reps.
Now in our 10th year serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.9% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. To achieve this same level of protection on other SMS APIs developers would have to build this capability themselves. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.
Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.
TrueDialog's pre-built feature for Call Center Managers is state-of-the-art. Multiple agents can chime into the same texting dialog with customers to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Our platform is built for this level of team-based dialog at scale for large enterprises.
Schedule campaigns anytime using our Flex Schedule capabilities. No need to use 3rd party scheduling, ours is built in along with dozens of other pre-built features.
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
Seamlessly integrate SMS Texting into information systems & CRM platforms. Our SMS Integrations are truly native to enable seamless text messaging inside Salesforce, Microsoft Dynamics, Marketo, Hubspot, Oracles' Eloqua, Campus Nexus, Velocify and others.
Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we've already built?
Pre-built Android and iPhone mobile app with full administrative controls. Mobilize your call center agents to engage in True 1-to-1 Dialog at scale.
For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.
Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.
We serve thousands of customers ranging from large enterprises to small businesses. We are enterprise-grade, cloud-based and built for scale. Our customers send hundreds of millions of text messages and voice calls each year and this high volume allows us to offer prices significantly lower than our competitors.
We’ve grown our company by carefully listening to these customers for more than a decade to develop solutions that serve industries including higher education, financial services, retail, schools, contact centers, business services, healthcare, entertainment, and technology.
“Hands down the BEST SMS Platform and Support you can find”
Bryan H. - Director of Email & SMS
We are an innovative communications-as-a-service company that builds technology to power scalable, personalized messaging solutions which enable enterprise businesses and educational, non-profit and governmental institutions to reach, engage and provide outstanding support to their valued customers, students and constituents.
For over 10 years, our solutions have been built from carefully listening to our customers. We are an Austin-based socially conscious company who believes that by growing our electronic messaging solutions, we can serve customers faster in a more environmentally friendly way by doing our part to reduce paper-based communications.
"Hands down the number one form of communication for our reps.”