TrueDialog’s native Salesforce Marketing Cloud app allows marketers to embed SMS steps (whether bulk, scheduled, triggered, or on-demand) directly inside Salesforce Marketing Cloud journeys, without hopping to an external platform. All texts are recorded in Salesforce Marketing Cloud and in Salesforce bi-directionally.
SMS Integration for Salesforce Marketing Cloud
Native SMS for Every Salesforce Marketing Cloud Journey
Send SMS and MMS messages inside Journey Builder and your campaigns with a TrueDialog’s native Salesforce Marketing Cloud integration. Add an SMS step to Journey Builder, send an unlimited bulk campaign to a segmented list, or trigger a message from contact behavior, all without leaving the platform.
Trusted by Leading Brands
SMS Inside Every Campaign and Journey
- Add SMS steps to Journey Builder automations, no additional tools or dev work
- Personalize every send with dynamic fields — first name, order number, and other merge variables — across both SMS and MMS
- Schedule campaigns in advance, or trigger sends from journey actions, contact attributes, and behavioral signals
- Sync opt-out compliance automatically by keyword across your contact data
- Send bulk SMS and MMS campaigns to segmented contact lists directly from Marketing Cloud, at enterprise scale
- Track engagement with a built-in, branded link shortener — click data flows straight into your campaign reporting
- Get real-time notifications when SMS events occur, so nothing gets missed
- Send at scale with long code and short code support for high-volume campaigns
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The Premier SMS Solution for Salesforce Marketing Cloud
Proven. Trusted. Easy. Reliable. Scalable.
What I like best about TrueDialog is the ability to send bulk messages and have personalized conversations – this has been great for our company! It also integrates well with our CRM and email.
View TrueDialog on AppExchange
Native SMS integration for Journey Builder, bulk campaigns, and automated triggers — with SMS activity synced across your Salesforce Clouds. See reviews, how the integration works, and what it can do for your stack.
See the Full Feature Breakdown
From bulk campaigns and compliance to proven results from real customers — get the complete breakdown of what TrueDialog brings to Salesforce Marketing Cloud.
Send SMS From the Same Journeys You Already Build
TrueDialog sends SMS and MMS inside the automated journeys your team already builds — on-demand, pre-scheduled, or triggered by customer behavior. No external tool, no separate workflow to maintain.
By integrating directly into Salesforce Marketing Cloud, TrueDialog eliminates the need for external tools, delivering a seamless texting integration that keeps your SMS messaging workflows efficient, effective, and visible within your CRM.
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Ask AI how TrueDialog works for Salesforce Marketing Cloud
Explain whether TrueDialog is a good fit for Salesforce Marketing Cloud users looking to add enterprise-grade SMS to their customer journeys.
Summarize how TrueDialog’s bi-directional Salesforce Marketing Cloud integration enables marketers to embed SMS into automated journeys, track engagement, and sync data across Salesforce clouds.
Explain how marketing teams could use TrueDialog inside Salesforce Marketing Cloud to trigger personalized SMS at every stage of the customer journey and measure campaign performance in real time.
Gain Actionable Insights with Advanced Reporting
With TrueDialog’s robust reporting tools, marketers can track performance across multiple touch points.
The platform provides detailed reporting within Journey History, allowing teams to measure SMS engagement in real-time.
Additionally, a full reporting dashboard within the TrueDialog web app offers deeper insights into campaign effectiveness, message delivery rates, and customer response trends.
With comprehensive data at your fingertips, you can optimize your SMS and text marketing strategies for maximum impact.
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FAQs
We’ve collected frequently asked questions here so you can quickly find the answers you need.
With TrueDialog’s native app for Salesforce Marketing Cloud, SMS activity syncs across Marketing Cloud and Sales, Service, Education, and Commerce Clouds, ensuring message history shows up on all relevant records
Yes. Engagement is logged in Journey History, and deeper analytics are available through TrueDialog’s dashboard, complete with delivery, response trends, filters, exports, and drill-downs.
TrueDialog supports dynamic fields directly within Salesforce Marketing Cloud SMS campaigns. You can personalize messages using standard Marketing Cloud data extensions—no need for AMPscript or complex scripting.
With our native Salesforce Marketing Cloud app, TrueDialog automatically processes opt-out keywords and updates opt-out status in real time. This ensures compliance without requiring custom scripting or manual suppression list updates inside Salesforce Marketing Cloud.
TrueDialog works with Salesforce Marketing Cloud Engagement, formerly known as ExactTarget. It does not work with Salesforce Marketing Cloud Account Engagement, formerly known as Pardot.
Many teams run Salesforce Marketing Cloud alongside other CRMs and marketing platforms. TrueConnect closes that gap. Every inbound and outbound text shows up on the matching record in each TrueDialog instance on your systems, matched by phone number, so sales, marketing, and support all see the same conversation, no matter which one of your integrated tools sent the message, and without those systems having to be directly integrated with each other.
100% Native Salesforce Marketing Cloud Application
Elevate your marketing campaigns and customer engagement with TrueDialog’s innovative SMS solution
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