TrueDialog has instituted a comprehensive set of privacy policies and procedures to ensure that its website visitors’ privacy is never compromised. The purpose of this privacy notice is to inform our website visitors of the type of information that TrueDialog, or a credit card processing partner acting on its behalf, collects from the website, how the information is gathered, how it is utilized, how long it is retained and how visitors can restrict its use or disclosure.
TrueDialog always strives to safeguard the customer identifiable information obtained from its website users and visitors (collectively, “customers”) from any unauthorized intrusions.
TrueDialog may contact people on the home phone number they enter on our website, input into our automated phone system or give to an agent in case of technical difficulties, promotions and/or reminders.
TrueDialog will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for, or use of, a TrueDialog product or service — including customer names and addresses — without the consent of the customer. TrueDialog will, however, disclose customer identifiable information as required by subpoena, search warrant, or other legal process or in the event that such customer is engaging in unlawful use of our website.
Collection and Use
In some instances, TrueDialog may collect information that is not “customer identifiable information.” Some examples of this type of information include the type of Internet browser you are using, the type of operating system you have configured on your computer, and the domain name of the website and/or Internet Service Provider from which you are linked to our website. TrueDialog primarily uses this information for market research and optimizing its systems in order to deliver the best customer experience possible.
TrueDialog may collect and use customer identifiable information for various purposes, including but not limited to, billing purposes, to provide or change service, to anticipate and resolve problems with your service, or to inform you of products and services that better meet your needs. This means that TrueDialog may use your customer identifiable information, in conjunction with information available from other sources, to market new services that may be of interest to you, but TrueDialog will not disclose your customer identifiable information to third parties who want to market products to you.
Declining E-mail Offers
TrueDialog will only send our customers e-mail regarding promotional offers or other news if a customer specifically grants us permission. A customer has the right to choose not to receive TrueDialog e-mail direct marketing communications by simply notifying us of their preference. This process is commonly termed opting-out or unsubscribing. At any time, a customer can unsubscribe from our e-mail list by clicking on the unsubscribe link found at the bottom of every message or promotion delivered electronically to our customers. Upon such choice, TrueDialog (a) will not contact that customer directly with TrueDialog promotional messages, and (b) will not use customer identifiable information obtained from that customer’s registration to contact that customer with TrueDialog product or service messages. A customer may also choose not to receive such messages by notifying TrueDialog via fax or mail.
Declining Mobile Offers
TrueDialog will only send our customers SMS text messages regarding promotional offers or other news if a customer specifically grants us permission. A customer has the right to choose not to receive TrueDialog mobile direct marketing communications by simply notifying us of their preference. This process is commonly termed opting-out or unsubscribing. At any time, a customer can unsubscribe from our mobile list by replying “STOP” through SMS text message. Upon such choice, TrueDialog (a) will not contact that customer directly with TrueDialog promotional messages, and (b) will not use customer identifiable information obtained from that customer’s registration to contact that customer with TrueDialog product or service messages. A customer may also choose not to receive such messages by notifying TrueDialog via e-mail, fax or mail.
TrueDialog has gone to great lengths to implement technology and security features to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and TrueDialog, based on its judgment, will continue to enhance its security procedures as new technology becomes readily available. However, since there is no such thing as “perfect Internet security”, TrueDialog cannot provide any guarantees of 100% security compliance.
TrueDialog will not read or disclose to third parties private e-mail communications that are transmitted using TrueDialog services except as required to operate the service or as otherwise authorized by law.
TrueDialog may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.
TrueDialog honors requests from customers for account information and will correct any such information, which may be inaccurate. Customers may contact TrueDialog to verify that appropriate corrections have been made.
Cookies when you visit our Website
Since TrueDialog’s website contains links to other websites, we are not responsible for the content or privacy practices employed by these other websites. It is possible that on some occasions, these third party websites may in fact collect personal information from our customers. We recommend that you examine the privacy policies of such third party websites prior to submitting any personal information, as they may differ from ours.
Third Party Advertising Companies
Occasionally, we may conduct surveys on our website. Surveys are conducted at random and are completely voluntary to our website visitors. The survey may require a customer to provide customer identifiable information in exchange for the information or services provided by the survey. We may use this information in an aggregate manner to better tailor the type of services, information, and advertising that are provided on our website.
TrueDialog websites are not structured to attract children under the age of 13. TrueDialog believes there is no information on its website, which is inappropriate or objectionable for viewing by children.
TrueDialog does not knowingly, directly or passively, collect information from children under the age of 13. If we create offers and products that make it appropriate to collect information from children under the age of 13, we will notify you of the change in this Policy. We also will ask a parent to confirm his/her consent in advance of any collection, use or disclosure of that information. We do not collect any information that is not submitted to us. We only use personally identifiable information so that we may better understand our users’ needs and send information to users regarding new services or offerings, including but not limited to any sweepstakes or other offering. We do not sell any personally identifiable information or disclose any personally identifiable information to third parties.