Every text message — outbound and incoming, 1:1 or bulk — can be sent and viewed in every connected system that has the contact’s phone number on record. Across Salesforce, HubSpot, Microsoft Dynamics, the TrueDialog UI and mobile app, legacy tools, and any other connected system you use, all new text messages will be added to all your platforms automatically. Your teams can make decisions based on your full messaging history with a contact, instead of seeing only a limited slice of the conversation.
Every SMS, Visible Across Your Whole Stack
Every Text. Every System. One Source of Truth.
TrueConnect® is a no-code layer on top of TrueDialog’s native integrations that puts all of your texts — inbound and outbound — on the right record in every TrueDialog-connected system you use. By matching the recipient’s phone number, TrueConnect creates a unified messaging communication history across your technology stack, so marketing, sales, and customer service can all see the most up-to-date messages on every account — with no middleware fees or additional integrations.
Tour TrueConnect
See how easy it is to give every team one view of your SMS conversations across every connected system — no Zapier chains, no engineering project.
Start Seeing the Full Conversation
You don’t use text messages for just one thing. Different teams in different departments are all sending messages to your audience. If they’re each using different tools to manage campaigns — like Salesforce for sales, HubSpot for marketing, and TrueDialog for bulk SMS/MMS messaging — you risk all those text conversations getting stuck in disconnected platforms. You need a way to see the full picture.
TrueConnect is the answer. It sits on top of all your existing TrueDialog integrations, and ensures every text your employees send and receive — across all departments and platforms — is recorded in the tools your team depends on. It works by matching the recipient’s phone number across your different platforms, then posting SMS and MMS messages on every connected system each time a new one is sent or received.
That means all your employees across marketing, sales, and customer service have up-to-date access to the text messages your business has exchanged with each customer or prospect. Each team is able to view those messages in the platform they already use throughout the day, so there’s no risk of missing important context before each new interaction.
TrueDialog works as the system of record to keep all your teams on the same page and fully informed about each person’s messaging history.
TrueConnect has a no-code visual interface with drag-and-drop functionality. Connections are easy to make, understand, and maintain, even without developer or system admin support.
TrueConnect sits on top of your existing TrueDialog integrations. That means no new plumbing, no complex and time-consuming engineering project, and no costly middleware to maintain.
TrueDialog’s native integrations mean you avoid the third-party costs that can add up with a service like Zapier. You don’t have to worry about per-task fees, monthly task caps, and third-party connector dependencies. Your costs stay flat, even as volume grows.
Connected to the Tools You Use
TrueDialog offers native integrations with the most common products businesses rely on for customer data, including:
- Salesforce Sales Cloud
- HubSpot
- Microsoft Dynamics
- Microsoft Teams & Outlook
If you use products not on that list, like a legacy CRM, you can easily connect them to TrueDialog via webhooks, no developer support required.
Once your main tools are connected to TrueDialog, TrueConnect will keep every connected system in sync with the SMS and MMS exchanges recorded in TrueDialog and the TrueDialog mobile app.
Frequently Asked Questions
About TrueConnect
Yes, TrueConnect makes your text conversations visible across every system you have connected to TrueDialog, such as Salesforce, HubSpot, Microsoft Dynamics, Eloqua, Microsoft Teams, and others. Visibility occurs simultaneously across all platforms, with no manual logging required.
Yes, TrueConnect ensures both MMS and SMS messages will show up across all your TrueDialog connected systems.
Zapier is general-purpose middleware that moves data between tools using one-way “zaps,” priced per task. TrueConnect is purpose-built for SMS and MMS visibility on top of TrueDialog. It posts every message to every connected system automatically, with no per-task fees. With TrueDialog, you never have to worry about per-task fees adding up, hitting monthly task caps, or having to rebuild or maintain workflows each time something changes.
Yes, TrueConnect works with Salesforce.
Yes, TrueConnect works with HubSpot.
Yes, TrueConnect works with Microsoft Dynamics, Teams, and Outlook.
Yes, you can use webhooks to connect TrueDialog with your legacy CRM, which allows TrueConnect to work with it.
TrueConnect works with every system TrueDialog integrates with. It has native connectors for Salesforce, HubSpot, and Microsoft Dynamics, with no developer support required. For other products, like a legacy CRM, you can use webhooks to connect it to TrueDialog, which allows TrueConnect to work with it.
TrueDialog’s integration with your CRM is the underlying plumbing that TrueConnect sits on top of. It uses your existing integrations to function, rather than serving as a replacement to them.
Yes, any message you send through TrueDialog’s mobile app will be updated across all your connected platforms, just as it does when using the TrueDialog UI.
No. TrueConnect does not create, update, or overwrite contacts, leads, accounts, opportunities, or any field-level data in your CRM. It writes only SMS and MMS activity (e.g. message body, timestamp, direction, and participants) as a new activity entry on records that already exist. Your CRM data, your dedupe rules, and your other integrations are unaffected.
TrueConnect doesn’t create or update any CRM objects. Instead, it writes message activity onto records already in the CRM. If a phone number doesn’t match a record in a given system, the message won’t appear there (e.g. TrueConnect won’t auto-create a contact).
TrueDialog is the source of truth for all text conversations. Because TrueConnect doesn’t sync fields, no per-field source of truth applies here.