Salesforce Text Messaging Integration

See why we were awarded Salesforce Most Promising Solutions Provider.

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Scaleable Messaging with Enterprise-Grade Native Integration

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See the integration in action! Watch a short overview video.

Why We Are Better

100% Native

TrueDialog's integration is not a connector, you message directly from Salesforce CRM application.

Bulk or 2-Way SMS

Text from Lead, Contact and Opportunity records with all message activity recorded in SalesForce CRM.

Works with Salesforce Flows

Build automation and workflows easily.

USA Based Support

Headquartered in Austin, all support representatives are based in Michigan, Texas, and California.

Salesforce Integrated Text Messaging

Built to scale, TrueDialog's Salesforce SMS Integration is 100% native - no popups that take you to another site. Text from inside your Salesforce CRM. Our Salesforce Texting integration allows team-based, multi-user 2-way texting using our unique "TrueDialog" feature and also powers mass SMS marketing campaigns. We have automatic phone number validation and simple number entry to add new contacts to your Salesforce CRM.

Our Five-Star Rated Cloud-Based SMS Platform features an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.

Scroll down to see screenshots and see why TrueDialog's Five-Star Rated Enterprise -Grade SMS Platform is the best in the industry.

Deploy Texting in Minutes

  • Install the TrueDialog Salesforce text messaging integration package in a few simple steps
  • Send and receive SMS text messages to individual contacts and leads, or message an entire list
  • Create new SMS texting templates
  • Review ongoing text message activity in your Salesforce contacts

With TrueDialog's Integration Sending A Text In Salesforce Is As Easy As Sending An Email

Curious about TrueDialog's Salesforce SMS texting integration? We're here to help and would be happy to illustrate the specific features of our Salesforce texting integration and answer any questions in a brief 10 min demo.

Short & Long Codes for Ultimate Flexibility & Scalability

TrueDialog's texting software platform includes Mass SMS Marketing using Short Codes (shortened phone numbers) and an outstanding customer support platform which uses Long Codes (real phone numbers) using our proprietary "TrueDialog" feature which enables multi-user, team-based 2-way texting conversations at scale. Our Contact Center SMS Solution empowers multiple reps to all chime into the same texting "thread" to provide a seamless experience for your customers.

Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.

Pricing For All Business Sizes

Our pricing tiers are all inclusive where your Salesforce native integration comes at no extra cost.

biz pro

Business Pro

$375 /month

25,000 messages/minutes included

No Setup Fee

Unlimited Contacts

Dedicated Account Rep

1.5 cents per message/minute on overage

Salesforce Integration Included



$899 /month

75,000 messages/minutes included

No Setup Fee

Unlimited Contacts

Dedicated Account Rep

1.2 cents per message/minute on overage

Free Keywords Included

Salesforce Integration Included

sm biz

Custom Enterprise

$2,499 /month

250,000 messages/minutes included

No Setup Fee

Unlimited Contacts

Dedicated Account Rep

1 cent per message/minute on overage

Salesforce Integration Included

Lower Prices with Higher Volumes

What Makes Us Different

We've pre-built many features to distinguish TrueDialog from other SMS vendors. Whether you use our turn-key Enterprise SMS Platform, native integration, or build a solution with our SMS API, TrueDialog offers more pre-built features at a lower cost.

SMSafe Dual Cloud-Database

TrueDialog maintains our own duplicate ISO 9001 Opt-Out database in Microsoft's Azure cloud for data integrity and an extra layer of compliance protection. Maintaining this data is a significant cost to us, but is included with our software and is greatly valued by serious enterprise customers.

TrueDialog's Unique Team-Based 2-Way Texting Feature

Our SMS software includes our unique "TrueDialog" Software & Contact Center SMS Solution which enables two-way text dialogs that create threaded, multi-user, many-to-one conversations at scale. Older “2 way” technology can’t compare. TrueDialog is perfect for contact center agents, customer support operations and enrollment/admissions reps.

Android & iOS Mobile Apps

Pre-built Android and iPhone mobile app with full administrative controls. Mobilize your call center agents to engage in two-way messaging at scale.

Direct Carrier Connections

Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.


Now in our 9th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.

More Efficient SMS API: Lighting Fast With Less Bandwidth

Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.

Contact Center SMS Texting Solution

Pre-built feature for Call Center Managers. Multiple agents can chime into the same texting dialog with customers to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Our platform is built for this level of team-based dialog at scale for large enterprises.

Marketing & CRM Integrations

Seamlessly utilize native CRM integrations in Salesforce, Microsoft Dynamics and Hubspot, as well as marketing solutions like Oracle Eloqua and Marketo.

Free Urgent Alert System

Alert and update students via multi-channel: SMS Text and Voice. Urgent Alert System included at no cost to our enterprise education customers.

Scheduling Engine

Schedule campaigns anytime using our Flex Schedule capabilities. No need to use 3rd party scheduling, ours is built in.


With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

Our Five-Star-Rated Enterprise-Grade SMS Texting Solution is Built for Big Business, yet Made Easy for Small Business.

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Why build what we’ve already built?

TrueDialog’s SMS platform includes dozens of powerful features to make your texting more efficient, more reliable, and more convenient.

  • Team-to-one texting

  • One-to-Millions mass texting

  • Call center texting

  • Multi-channel urgent alert system

  • SMS survey engine

  • SMS scheduling engine

  • Text coupon engine

  • International capabilities

  • Robust SMS API and documentation

  • Multi-channel messaging: Voice, email, SMS

  • Landline-enabled texting

  • Android and iOS mobile apps w/admin controls

  •  Voice + click-to-call

  • Multimedia Messaging Service (MMS)

  • Built-in URL shortener

  • Send from dedicated shortcodes, shared shortcodes, long codes

  • Database manager and target segmentation

  • Drill-down reporting

  • Pre-built opt-in and opt-out subscription management

  • SMS API SDKs: PHP, Java, Ruby, .Net

  • SMSafe duplicate opt-out database

TrueDialog completes your marketing stack with a variety of integrations.

TrueDialog's cloud-based platform is an API-first approach and we’re proud to be part of the Salesforce AppExchange. We also have integrations with marketing automation platforms.

Need a fully-documented SMS API?

Our RESTful API is the newest and best in the industry. We already built what you need, so why invest in resources and waste time? Save time and move fast with TrueDialog.

Ready for a live demo?

Easily book time with the scheduler and learn how we help companies cut their texting costs and increase customer engagement.