TrueDialog Features

No other provider compares to our SMS platform

Built for big businesses.
Made simple for small businesses.

Through more than 10 years of carefully listening to our customers, TrueDialog provides dozens of powerful features at prices that are well below our competitors.

Send mass text messages and then effortlessly engage in one-to-one conversations at scale. By presenting both short code and long code messages in a unified thread, each team member has better visibility into what’s already been communicated and by whom. No more clunky, frustrating interactions — instead, everyone can maintain the context of the conversation while routing issues to the correct agent.

Ditch older 1-to-1 technology

Two-way texting used to mean one agent per customer text conversation. Not anymore.

97% of Text messages are read in less than 3 minutes
Increase productivity with TrueDialog’s team-based approach

Our state-of-the-art platform enables multiple agents to simultaneously contribute to the same text messaging thread. By keeping short code and long code messages together, you can resolve customer issues faster, improve satisfaction, and encourage full collaboration.

97% of Text messages are read in less than 3 minutes
Why build what we’ve already built?

TrueDialog’s SMS platform includes dozens of powerful features to make your texting more efficient, more reliable, and more convenient.

  • Team-to-one texting

  • One-to-Millions mass texting

  • Call center texting

  • Multi-channel urgent alert system

  • SMS survey engine

  • SMS scheduling engine

  • Text coupon engine

  • International capabilities

  • Robust SMS API and documentation

  • Multi-channel messaging: Voice, email, SMS

  • Landline-enabled texting

  • Android and iOS mobile apps w/admin controls

  •  Voice + click-to-call

  • Multimedia Messaging Service (MMS)

  • Built-in URL shortener

  • Send from dedicated shortcodes, shared shortcodes, long codes

  • Database manager and target segmentation

  • Drill-down reporting

  • Pre-built opt-in and opt-out subscription management

  • SMS API SDKs: PHP, Java, Ruby, .Net

  • SMSafe duplicate opt-out database

What makes us different

Our pre-built features distinguish TrueDialog from other SMS vendors. Whether you use our turnkey enterprise SMS platform or build a solution with our SMS API, TrueDialog offers more features at a lower cost.

Enterprise-grade software and deliverability

Unlike many of our competitors, TrueDialog has built direct carrier connections that eliminate the middleman and provide our customers with two huge benefits: improved deliverability by reducing potential points of failure and reliance on third parties, and significantly lower prices than our competitors.

Our proprietary “TrueDialog” feature

Send mass text messages and then effortlessly engage in one-to-one conversations at scale. Fully satisfy your customer even when several agents need to get involved. By combining long code and short code messages into a single thread, multiple agents can chime into the same texting dialog to create a seamless customer experience.

Administrative controls

Contact center directors and managers can monitor response times and language as well as grant various levels of access: mass texting, individual texting, and view-only. When a rep leaves your organization, you keep the phone number, contacts, and text conversation history to maintain uninterrupted customer service.

TrueDialog mobile apps

Offer your contact center agents the ability to manage accounts directly from their mobile phones. With your company’s white-labeled text inboxes and our Android and iOS apps, agents can manage conversations from our desktop platform or on-the-go.


For over 10 years, TrueDialog has built our five-star rated, cloud-based SMS texting solution for large-scale businesses. Our platform features an ISO 9001 database, 99.99% uptime, direct carrier connections, and dozens of innovative features.

Extensive pre-built features

Why build what we’ve already built? Our full platform offers dozens of readymade features, like team-Based two-way texting, contact center SMS, text scheduling, admin controls, SMSafe dual cloud database,  landline texting, multi-channel alert system, text surveys, click-to-call, and many more. 


For developers, TrueDialog helps you save time, code less, and move faster. Our fully-documented RESTful SMS API with advanced pre-built features lets you send millions of SMS text messages with just one API call.


Never accidentally text a contact who has opted out. TrueDialog maintains our own duplicate opt-out information in an ISO 9001 cloud database. This extra layer of protection comes at a significant cost to us, but is a great value to enterprise customers who are serious about compliance. To achieve this same level of protection with other SMS APIs, developers would have to custom-build it. 


Seamlessly integrate with CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracle’s Eloqua, Campus Nexus, Velocify, and others.

Multi-channel Urgent Alert system

Send instant notifications and alerts with text and voice messaging.

Drill-down reporting

Drill down into metrics, response rates, and analytics on campaigns. Get admin reports for staff and call center agent productivity. Use our prebuilt reporting or build your own custom reports. Our CDR logs are stored, searchable, and retrievable for compliance and to easily research text message history.


Stop taxing your systems and bandwidth. Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for every message sent, slowing delivery and costing you more.  


With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

Start sending SMS text campaigns in minutes

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SMS Platform for Business Messaging

Easy. Fast. Flexible.

TrueDialog’s turnkey texting software is designed for enterprise businesses serious about scalability, reliability, compliance, and security. Trust TrueDialog for opt-in SMS campaigns, urgent alerts, and call center communications.

TrueDialog delivers excellent results at a low cost. Our direct connections with mobile carriers provide access to 990+ operators and 5.5 billion wireless subscribers globally. Engage in dedicated short code texting, shared short code texting, or long code texting.

With the latest cloud-based technology and a brilliantly designed RESTful SMS API, you can push your first text campaign within minutes of signing up.

CRM and Marketing Integrations

TrueDialog’s cloud-based platform seamlessly integrates with leading CRM and marketing automation platforms like Salesforce, Microsoft Dynamics, and Hubspot.

Our fully-documented SMS API is the newest and most fully-featured in the business. Because we’ve already built what you need. you can move faster and code less.