Now in our 9th year serving customers, we have direct carrier connections, a robust ISO 9001 cloud database with 99.99% uptime and dozens of pre-built features developed from years of carefully listening to our customers. This all adds up to outstanding deliverability at prices that are well below our competitors.
Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables seamless, multi-user, team-based conversations at scale in a unified message thread that includes both short code and long code messages. We have extensive pre-built features including a Contact Center SMS Solution, SMSafe Dual Cloud-Database, Professional Administrative Controls and Android & IOS Mobile Apps. All integrated with major CRMs.
Between our Business Texting Solution and our fully-documented SMS API, TrueDialog is the perfect SMS provider for enterprise SMS customer engagement.
Older “2-way” texting technology can’t compare. Traditional call center SMS solutions limit agents to one agent per customer text conversation.
Increase Productivity with TrueDialog by enabling multiple agents to simultaneously contribute to the same text messaging “thread” with your customers to allow full collaboration, get issues resolved faster and improve customer satisfaction. Our "Cross-Code" technology allows both Short Code & Long Code Messages to seamlessly appear in the same text messaging thread for an amazing customer experience.
TrueDialog's SMS Texting Platform includes dozens of powerful features. Including our one-of-a-kind "TrueDialog" Feature and Contact Center SMS Solution, SMSafe dual-database and mobile apps that let you manage campaigns from anywhere, anytime.
TrueDialog's Team-to-1 Texting Solution
1-to-Millions Mass SMS Texting
Call Center SMS Texting Solution
Multi-Channel Emergency Alert System
SMS Survey Engine
SMS Scheduling Engine
SMS Text Coupon Engine
Robust SMS API and Documentation
Multi-Channel Messaging: Voice, Email and SMS
Android & IOS Mobile Apps w/Admin Controls
VOICE + Click To Call
MMS Multimedia Messaging Service
Built-in URL Shortener
SMS Shortcodes, Shared Shortcodes & Texting Long Codes
Database Manager & Target Segmentation
Drill-Down Reporting Dashboard
Pre-built Opt-in, Opt-out & Subscription Management
SMS API Software Developer Kits: PHP, Java, Ruby, .Net
SMSafe Duplicate Opt-Out Database
We've pre-built many features to distinguish Truedialog from other SMS vendors. Here a few that are included with TrueDialog’s SMS software whether you use our turn-key Enterprise SMS Platform, or build a solution with our SMS API, TrueDialog offers more pre-built features at a lower cost.
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors. Our Enterpise-Grade Software is built for large scale businesses.
Agents can handle multiple customer conversations simultaneously and multiple agents can chime into the same texting dialog with a single customer to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Importantly, our proprietary "TrueDialog" feature enables seamless texting with both Short Codes and Long Codes all combined in the same thread, so you can send mass text messages and then effortlessly engage in one-to-one conversations at scale. No other SMS platform compares.
Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
Contact center agents can manage accounts directly from our desktop platform or from your company's white-labled text inboxes on each agent's mobile phone using our Android and IOS Mobile Apps.
Now in our 9th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we've already built?
For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.
TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. To achieve this same level of protection on other SMS APIs developers would have to build this capability themselves. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.
Seamlessly integrate with information systems & CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracles' Eloqua, Campus Nexus, Velocify and others.
Send instant Mass Notifications and Alerts with SMS Text, Voice, Email, and Social. Emergency Alert System included at no cost to our enterprise customers.
Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.
Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
Unlike our competitors, TrueDialog’s SMS alert system is just one element of a full platform that can dramatically improve response rates for your business. Additionally, you can continue the dialog, one-to-one, when contacts reply to your broadcast.
In just one click, send SMS alerts via:
TrueDialog’s turn-key texting software is designed for enterprise business SMS solutions. Companies serious about scalability, reliability, compliance and security use TrueDialog for their opt-in SMS campaigns. Emergency Alerts, Call Center Communications, Special Offers, opt-in SMS Marketing, Mass SMS Texting and more are easily executed by our platform.
Leverage the latest cloud-based technology to seamlessly use our fully featured SaaS platform or our brilliantly designed RESTful SMS API through a secure SMS gateway. Push out a text campaign within minutes after signing up.
The TrueDialog SMS platform delivers excellent results at a low cost. Our direct connections with mobile carriers provide access to 990+ operators and 5.5 billion wireless subscribers globally. Engage in dedicated Short Code Texting, Shared-Short Code Texting, or Long Code Texting.
TrueDialog's cloud based platform has an API first approach which allows our customers to seamlessly integrate with leading CRM and Marketing Automation platforms like Salesforce, Microsoft Dynamic, and Hubspot.
Our fully-documented SMS API is the newest and most fully-featured in the business. We have already built more of what you need. Move Faster. Code Less. Save Money.