TrueDialog Features

Unlike many of our competitors, TrueDialog has built direct carrier connections that eliminate the middleman and provide our customers with two huge benefits: improved deliverability by reducing potential points of failure and reliance on third parties, and significantly lower prices than our competitors.

Send mass text messages and then effortlessly engage in one-to-one conversations at scale. Fully satisfy your customer even when several agents need to get involved. By combining long code and short code messages into a single thread, multiple agents can chime into the same texting dialog to create a seamless customer experience.

Contact center directors and managers can monitor response times and language as well as grant various levels of access: mass texting, individual texting, and view-only. When a rep leaves your organization, you keep the phone number, contacts, and text conversation history to maintain uninterrupted customer service.

Offer your contact center agents the ability to manage accounts directly from their mobile phones. With your company's white-labeled text inboxes and our Android and iOS apps, agents can manage conversations from our desktop platform or on-the-go.

For over 10 years, TrueDialog has built our five-star rated, cloud-based SMS texting solution for large-scale businesses. Our platform features an ISO 9001 database, 99.99% uptime, direct carrier connections, and dozens of innovative features.

Why build what we've already built? Our full platform offers dozens of readymade features, like team-Based two-way texting, contact center SMS, text scheduling, admin controls, SMSafe dual cloud database,  landline texting, multi-channel alert system, text surveys, click-to-call, and many more. 

For developers, TrueDialog helps you save time, code less, and move faster. Our fully-documented RESTful SMS API with advanced pre-built features lets you send millions of SMS text messages with just one API call.

Never accidentally text a contact who has opted out. TrueDialog maintains our own duplicate opt-out information in an ISO 9001 cloud database. This extra layer of protection comes at a significant cost to us, but is a great value to enterprise customers who are serious about compliance. To achieve this same level of protection with other SMS APIs, developers would have to custom-build it. 

Seamlessly integrate with CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracle's Eloqua, Campus Nexus, Velocify, and others.

Send instant notifications and alerts with text messaging, voice, email, and social chat.

Drill down into metrics, response rates, and analytics on campaigns. Get admin reports for staff and call center agent productivity. Use our prebuilt reporting or build your own custom reports. Our CDR logs are stored, searchable, and retrievable for compliance and to easily research text message history.

Stop taxing your systems and bandwidth. Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for every message sent, slowing delivery and costing you more.  

With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.