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Customer Service Text Messaging Solution for Enterprise and Small Businesses

SMS text messaging platform for customer support teams.

Boost Customer Service Response Times & Efficiency with Text Messaging

Text messaging enables your customer support and call center teams to provide an on-demand customer service experience to improve response times, agent productivity, and overall customer satisfaction.

97% of Text messages are read in less than 3 minutes

TrueDialog's State-of-the-Art Team-Based Technology

Increase Productivity with TrueDialog by enabling multiple customer service agents or staff members to simultaneously contribute to the same text messaging “thread” with your customers to allow full collaboration, get issues resolved faster and improve customer satisfaction.

Our "Cross-Code" technology allows both Short Code & Long Code messages to seamlessly appear in the same text messaging thread which allows any agent to jump in at anytime without missing a beat.

Highest Reliability & Deliverability

We have direct carrier connections and a robust ISO 9001 cloud database with 99.9% uptime. Our customers send millions of messages each month which enables us to provide outstanding deliverability at prices that are well below our competitors.

Mass & 2-Way Text Messaging

Our flexible platform allows your customer service team to send mass messages for reminders and notifications as well as 2-way texting with our proprietary “TrueDialog” feature. This enables a seamless experience for customers as well as your staff.

Texting + CRM Integration

Seamlessly integrate our texting solution with popular CRMs like Salesforce, Microsoft Dynamics, Marketo, Hubspot, Oracles' Eloqua, Campus Nexus, Velocify and others to personalize and automate customer service communication at scale.

Realtime Drill-down Reporting

Use our pre-built reports or build your own custom reports to analyze your customer support team’s performance responding to and resolving customer issues as well as identify common customer issues to improve your overall business.

Why Use Text Messaging for Customer Service?

Enhance productivity and efficiency by enabling agents to service multiple customers simultaneously. Our team-based texting feature allows multiple agents to contribute to the same conversation thread to provide faster service.

Increase customer satisfaction scores by instantly responding to customer questions and reducing time to resolution. We enable customer service teams to send text message satisfaction surveys to gain feedback in real time. 

Drive more revenue by enabling agents to present upsell and cross-sell opportunities to customers through personalized text message conversations. Our mass texting feature allows you to automate and schedule reminders to reduce no-shows and prevent loss revenue.

 

Allow Your Customers to Call or Text Your Existing Business Number

Provide a convenient and seamless experience for your customers by text-enabling your existing business landline or toll-free phone number

By text enabling your landline, you can send and receive messages as well as manage all text conversations right from your computer or using our mobile app for Android and Apple IOS.

Eliminate the need to use your personal mobile phone number to text with customers and leverage our platform to ensure the highest reliability and security for your customer service needs.

How Businesses are Using Text Messaging to Improve Customer Service

Customer Support (SMS & MMS)

Communicate with customers via SMS text messaging as well as MMS image messaging to provide better service.

Customer Satisfaction Surveys

Gain real-time insights to your customer satisfaction with text message surveys. It's the most effective way to receive customer feedback while their memory of the experience is still fresh. 

Keyword Automated Responses

Automate text message responses to frequently asked questions by allowing customers to text a simple keyword. 

Multi-Channel Urgent Alerts

Keep your customer informed about things that may impact their service or experience with our multi-channel urgent alert feature. Simultaneiously send a text message, email, voice and social alert with one click.

Key Customer Service Text Messaging Features

  • TrueDialog's Team-to-1 Texting Solution

  • 1-to-Millions Mass SMS Texting

  • Call Center SMS Texting Solution

  • Multi-Channel Urgent Alert System

  • SMS Survey Engine

  • SMS Scheduling Engine

  • SMS Text Coupon Engine

  • International Capabilities

  • Robust SMS API and Documentation

  • Multi-Channel Messaging: Voice, Email and SMS

  • Landline Texting

  • Android & IOS Mobile Apps w/Admin Controls

  •  VOICE + Click To Call

  • MMS Multimedia Messaging Service

  • Built-in URL Shortener

  • SMS Shortcodes, Shared Shortcodes & Texting Long Codes

  • Database Manager & Target Segmentation

  • Drill-Down Reporting Dashboard

  • Pre-built Opt-in, Opt-out & Subscription Management

  • SMS API Software Developer Kits: PHP, Java, Ruby, .Net

  • SMSafe Duplicate Opt-Out Database

Personalize and Automate Customer Service Text Communications with CRM Integrations

TrueDialog's cloud-based platform has an API first approach which allows you to seamlessly integrate with most CRMs like Salesforce and Microsoft Dynamics to segment, personalize and automate customer service text messages at scale.

"Hands down the BEST SMS Platform and Support you can find"
Brian H. (Director of Email and SMS)


Get a free trial of TrueDialog today and improve your customer service experience with text messaging.

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Customer Service Text Messaging Resources

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TrueDialog, 115 Wild Basin, Suite 104, Box 13, Austin, TX 78746