Salesforce
Microsoft Dynamics
HubSpot
Marketo
Eloqua
Five9
Social messaging apps
Highest reliability and deliverability
We have direct carrier connections which enables us to provide outstanding deliverability at prices that are well below our competitors. With a robust ISO 9001 cloud database and 99.9% uptime, our customers send millions of messages each month.
Mass texting and two-way texting
Our flexible platform allows recipients to respond to your mass text messages. Answer their questions and continue the conversation one-to-one with our proprietary “TrueDialog” feature. Customers and staff alike enjoy a seamless experience.
Native CRM integrations
Seamlessly integrate our texting solution with popular CRMs like Salesforce, Microsoft Dynamics, Marketo, Hubspot, Oracle’s Eloqua, Campus Nexus, Velocify and others to personalize and automate mass text communication at scale.
Real-time drill-down reporting
Use our pre-built reports or build custom reports to analyze engagement rates in real time. Optimize your messages to increase response rates and improve campaign performance.
How does mass text messaging work?
Mass or bulk text messaging enables businesses and organizations to send hundreds to millions of messages to a group of subscribers simultaneously. Due to the low response rate of emails and phone calls, text messaging has become the preferred channel for immediate communication as 90% of text message are read within 3 minutes.
Mass text messages are sent through short codes which are 5- or 6-digit phone numbers designated for mass texting and approved by mobile carriers to have a high throughput. Long code phone numbers are traditional 10-digit numbers that are designated for one-to-one text messaging and should not be used to send mass text messages as they are likely to be flagged as spam and blocked by mobile carriers. TrueDialog offers shared and dedicated short codes.
TCPA compliance for mass text messaging
Before you can start sending mass text messages to your customers and leads, you need to gain consent through an opt-in process in order to comply with TCPA (Telephone Consumer Protection Act) regulations. The TCPA requires any business that will be sending auto-dialed voice calls and text messages to obtain prior written consent from recipients. You can obtain proper consent by having users text a keyword to a short code, checking a box on a website or written form, or by providing their mobile number to your business.
Additionally, the TCPA requires varying forms of consent depending on the type of message being sent, whether it’s marketing or informational. Businesses must provide an easy way for people to opt-out of text messaging, usually by replying “stop” or “unsubscribe” to a message they receive.
Marketing & Promotional Text Messages
Appointment Confirmation Text Messages
Alert & Notification Text Messages
Survey & Poll Text Messages
TrueDialog’s state-of-the-art team-based technology
Increase productivity with TrueDialog by enabling multiple agents or staff members to simultaneously contribute to the same text messaging thread with customers. By allowing full collaboration, issues get resolved faster and customer satisfaction improves. TrueDialog’s cross-code technology allows both short code and long code messages to appear in the same text messaging thread.
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Team-to-one texting
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One-to-Millions mass texting
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Call center texting
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Multi-channel urgent alert system
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SMS survey engine
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SMS scheduling engine
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Text coupon engine
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International capabilities
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Robust SMS API and documentation
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Multi-channel messaging: Voice, email, SMS
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Landline-enabled texting
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Android and iOS mobile apps w/admin controls
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Voice + click-to-call
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Multimedia Messaging Service (MMS)
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Built-in URL shortener
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Send from dedicated shortcodes, shared shortcodes, long codes
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Database manager and target segmentation
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Drill-down reporting
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Pre-built opt-in and opt-out subscription management
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SMS API SDKs: PHP, Java, Ruby, .Net
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SMSafe duplicate opt-out database
Personalize and automate mass texts with CRM integrations
TrueDialog’s cloud-based platform has an API-first approach, enabling seamless integrations with most CRMs like Salesforce and Microsoft Dynamics. Segment, personalize, and automate mass text messages at scale.
