Send mass text messages 1-to-Millions and also utilize our unique “TrueDialog” 2-Way Texting Application which enables threaded, multi-user, team-based SMS conversations at scale. Our unique "Cross-Code" technology allows both Short Code & Long Code messages to appear in the same text messaging thread to seamlessly integrate mass marketing messages & notifications with personalized 1-to-1 dialog for an amazing customer experience.
TrueDialog’s call center SMS texting solution lets agents respond faster and save time by allowing many agents to contribute to each customer support texting conversation in one group thread, rather than a series of separate, single-agent conversations.
Our call center SMS and customer support texting software was built for big business, yet made easy for small business. As your company grows, we grow with you.
There is a huge difference between our proprietary "TrueDialog" texting solution and basic 2-way texting, which limits agents to text conversations with a single team member contributing to the dialog at a time.
TrueDialog has more advanced features designed to meet the needs of larger enterprise contact centers. Our SMS texting software enables team-based 2-way texting that creates threaded, multi-agent, team-to-one conversations at scale. So multiple members of your team can all contribute to a single threaded texting conversation with your customers.
Even better, our unique "Cross-Code" technology allows both Short Codes (shortened numbers designed for mass notifications) and Long Codes (regular numbers for 1-to-1 conversations) to both seamlessly appear in the same texting thread to your contact center agents. No other platform compares.
Customers and prospects dislike being transferred from rep to rep. With TrueDialog, multiple agents can send SMS text messages from the same messaging “thread.” Our unique "Cross-Code" technology allows both Short Code & Long Code Messages to seamlessly appear in the same text messaging thread for an amazing customer experience. This provides a win-win experience; a faster, more complete response for the customer and increased productivity for the company’s call center agents.
We have built real integrations with major CRMs and Marketing Automation platforms. No pop-ups. No extra windows. Users can text from inside their CRM. Integrations include: Salesforce.com, Microsoft Dynamics, Campus Management and Hubspot, and Oracle’s Eloqua.