TrueDialog Contact Center Customer Texting Solutions

Increase Productivity With Multi-Agent, Threaded, SMS Texting Conversations at Scale

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The perfect customer texting software for customer service, contact center SMS, help desk SMS, and customer support SMS texting solutions.

Send mass text messages 1-to-Millions and also utilize our unique “TrueDialog” 2-Way Texting Application which enables threaded, multi-user, team-based SMS conversations at scale. Our unique “Cross-Code” technology allows both Short Code & Long Code messages to appear in the same text messaging thread to seamlessly integrate mass marketing messages & notifications with personalized 1-to-1 dialog for an amazing customer experience.

TrueDialog’s call center SMS texting solution lets agents respond faster and save time by allowing many agents to contribute to each customer support texting conversation in one group thread, rather than a series of separate, single-agent conversations.

Our call center SMS and customer support texting software was built for big business, yet made easy for small business. As your company grows, we grow with you.

Why SMS Texting for Call Centers and Customer Support Teams?

TrueDialog’s SMS texting solution is perfect for contact center agents, customer support texting, help desk SMS and enrollment/admissions reps. There is no better medium to reach your customers and prospects than with SMS text messaging. Did you know that 97% of Text messages are read in less than 3 minutes? Your customers are mobile, you should be too. Instead of being buried in your customer’s email inbox, cut to the front of the line with business SMS text messaging.

So empower your call center agents and reps to simultaneously talk and text. Improve productivity. Eliminate phone tag. Improve customer satisfaction. It’s proven, it works, and it is the next major evolution in enterprise customer engagement.

97% of Text messages are read in less than 3 minutes
Team-to-One Dialog & Mass Texting…at Scale

There is a huge difference between our proprietary “TrueDialog” texting solution and basic 2-way texting, which limits agents to text conversations with a single team member contributing to the dialog at a time.

TrueDialog has more advanced features designed to meet the needs of larger enterprise contact centers. Our SMS texting software enables team-based 2-way texting that creates threaded, multi-agent, team-to-one conversations at scale. So multiple members of your team can all contribute to a single threaded texting conversation with your customers.

Even better, our unique “Cross-Code” technology allows both Short Codes (shortened numbers designed for mass notifications) and Long Codes (regular numbers for 1-to-1 conversations) to both seamlessly appear in the same texting thread to your contact center agents. No other platform compares.

Ditch the old 1-to-1 technology

Older “two-way” texting technology can’t compare. Traditional call center SMS solutions limit agents to one agent per customer text conversation.

97% of Text messages are read in less than 3 minutes
TrueDialog’s State-of-the-Art Team-based Technology

Increase Productivity with TrueDialog by enabling multiple agents to simultaneously contribute to the same text messaging “thread” with your customers to allow full collaboration, get issues resolved faster and improve customer satisfaction. Our “Cross-Code” technology allows both Short Code & Long Code Messages to seamlessly appear in the same text messaging thread for an amazing customer experience.

97% of Text messages are read in less than 3 minutes
TrueDialog Features

Administrative Controls

Utilize our administrative controls to monitor agent texts, response times & language.

Access Levels

Grant different access levels: Mass texting, Individual texting, Group texting or view only. Eliminate access for former employees.

Unique Text Numbers

Assign company-owned, unique business text numbers to each rep or agent with their own text inbox.

Send and receive SMS text messages

Send & Receive

Send & receive SMS text messages directly from your desktop computer.

Team-based Texting

Engage in multi-agent, team-based texting with each customer all from the same threaded text conversation.

Multiple Conversations

Agents can manage multiple SMS text conversations at the same time and more than one agent can chime into each texting dialog.

Compliance Protection

Enjoy an extra layer of compliance protection with our SMSafe ISO 9001 cloud-based duplicate opt-out database.

Search & Review

Store, search & easily review the history of all SMS interactions.

VoiceSuite

Store, search & easily review the history of all SMS interactions.

Multi-User, Threaded, Many-to-1 Dialog

Customers and prospects dislike being transferred from rep to rep. With TrueDialog, multiple agents can send SMS text messages from the same messaging “thread.” Our unique “Cross-Code” technology allows both Short Code & Long Code Messages to seamlessly appear in the same text messaging thread for an amazing customer experience. This provides a win-win experience; a faster, more complete response for the customer and increased productivity for the company’s call center agents.

What Makes Us Different

Professional Administrative Controls:

Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.

Our Proprietary “TrueDialog” Feature:

Agents can handle multiple customer conversations simultaneously and multiple agents can chime into the same texting dialog with a single customer to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Our “Cross-Code” technology allows both Short Code & Long Code messages to appear in the same text messaging thread to seamlessly integrate mass marketing messages and notifications with personalized 1-to-1 dialog for an amazing customer experience.

Enterprise-Grade Software & Deliverability:

Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.

Extensive Pre-built Features:

Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we’ve already built?

Experience:

Now in our 10th year serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.9% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.

SMSafe:

TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. To achieve this same level of protection on other SMS APIs developers would have to build this capability themselves. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.

SMS API:

For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.

Free Multi-Channel Urgent Alert System:

Send instant Mass Notifications and Alerts with SMS Text and Voice. Urgent Alert System included at no cost to our enterprise customers.

Integrations:

Seamlessly integrate with information systems & CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracles’ Eloqua, Campus Nexus, Velocify and others.

1-to-Millions:

Our campaign endpoint lets you send millions of messages with just one API call.  Other providers require one API call for each message sent.  Stop taxing your systems and bandwidth and get faster delivery.

Drill-Down Reporting:

Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.

VoiceSuite:

With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

TrueDialog SMS Texting Integrations

We have built real integrations with major CRMs and Marketing Automation platforms. No pop-ups. No extra windows. Users can text from inside their CRM. Integrations include: Salesforce.com, Microsoft Dynamics, Campus Management and Hubspot, and Oracle’s Eloqua.

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