SMS for Retail Automotive

Deliver seamless customer experience through every department of your dealership

Elevate your customer communication to sell more cars

From BDC to sales to F&I, dealerships need to make every message count. With text messaging through TrueDialog, your customers will have a frustration-free experience from start to finish.

Increase Customer Retention

Make every lead a walk-in by sending appointment reminders. Create customized offers for trade-ins and service.

Communicate Conveniently

Centralize customer communication with full context for every employee. When customers never have to repeat themselves, you shorten the time to deliver a vehicle.

Improve Service

Give customers a way to reach your dealership and service department that’s more convenient for them.

51% of car buyers use their smartphone to shop for a vehicle.
J.D. Power

How Your Car Dealership Benefits from Text Messaging

Schedule Appointments and Send Reminders

Conveniently set up appointments and automate reminders and confirmations.

Text-based scheduling and reminders reduce no-shows and are a convenient way for customers to set up, confirm, or reschedule their appointment times.

SMS service alert for retail automotive
Increase Service Retention

Send mass text campaigns based on weather-related promotions or deals (snow tires, air conditioning service, etc).

Send individualized reminders for regular vehicle service and maintenance like oil changes and tuneups. Increase the chances that customers return to you for car servicing.

Make Marketing More Effective

Increase foot traffic with a text blast for sales and events. You can even segment your customer list based on expressed interest and past purchases to make customers aware of new or restocked inventory.

Automate Information Requests

Set up keywords for every make and model you offer. Give customers a no-pressure means to get the information they want, then use the interaction to inform and personalize your follow-up.

You can even integrate your channels so text, voice, email, and social interactions follow the customer through the entire decision cycle.

SMS Text Voice Email Social
Schedule Payment Reminders

Streamline collections while helping customers avoid late fees.

Send automated reminders for upcoming due dates to all customers who have financing plans. 

Send Recall Alerts

Share recall information with all affected customers in an instant.

Easily schedule appointments with the service department to replace parts. 

Key features for retail automotive

  • Team-to-one texting

  • One-to-Millions mass texting

  • Call center texting

  • Multi-channel urgent alert system

  • SMS survey engine

  • SMS scheduling engine

  • Text coupon engine

  • International capabilities

  • Robust SMS API and documentation

  • Multi-channel messaging: Voice, email, SMS

  • Landline-enabled texting

  • Voice + click-to-call

  • Multimedia Messaging Service (MMS)

  • Built-in URL shortener

  • Send from dedicated shortcodes, shared shortcodes, long codes

  • Database manager and target segmentation

  • Drill-down reporting

  • Pre-built opt-in and opt-out subscription management

  • SMS API SDKs: PHP, Java, Ruby, .Net

  • SMSafe duplicate opt-out database

Take TrueDialog for a test drive

See our five-star rated SMS platform for yourself.