The TrueDialog SMS API

Our fully-documented SMS API is hosted in the Microsoft Azure Cloud, is highly secure and reliable with 99.9% uptime. Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors. Our Enterpise-Grade Software is built for large scale businesses.

Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.

TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. To achieve this same level of protection on other SMS APIs developers would have to build this capability themselves. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.

We provide pre-built two-way text dialogs that create threaded, seamless conversations at scale.  No need to build and link all conversations using old “2 way” technology. With our proprietary “TrueDialog” Feature & Contact Center SMS Software, scalable multi-user 2-way texting is pre-built and ready to go.

Pre-built Android and IOS mobile apps with full administrative controls. Mobilize your call center agents to engage in “TrueDialog” at scale.

Seamlessly integrate SMS Texting into information systems & CRM platforms. Our SMS Integrations are truly native to enable seamless text messaging inside Salesforce, Microsoft Dynamics, Marketo, Hubspot, Oracles’ Eloqua, Campus Nexus, Velocify and others.

Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.

Schedule campaigns anytime using our Flex Schedule capabilities. No need to use 3rd party scheduling, ours is built in.

With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.

Send instant Mass Notifications and Alerts with SMS Text and Voice. Urgent Alert System included at no cost to our enterprise customers.