Our School SMS Service also includes our Enterprise-Grade Multi-Channel School Alert System which instantly sends alerts via text and voice.
TrueDialog’s School SMS Service lets school administrators respond faster, solve problems and increase productivity by allowing multiple staff members to contribute to each student/parent/teacher/staff texting conversation in one group thread, rather than a series of separate, single staff member conversations.
Our School Texting Solution was built by education experts for large universities and colleges, yet made easy for K-12 school administrators.
There is a huge difference between our TrueDialog texting solution and basic 2-way texting, which limits administrators to text conversations with only a single staff member contributing to the dialog at a time.
TrueDialog has more advanced features designed to meet the needs of larger educational institutions. Our SMS texting software enables team-based 2-way texting that creates threaded, multi-agent, team-to-one conversations at scale. So your staff can all contribute to a single threaded texting conversation with your students, parents, teachers and staff.
Utilize our administrative controls to monitor agent texts, response times & language.
Grant different access levels: Mass texting, Individual texting, Group texting or view only. Eliminate access for former employees.
Assign company-owned, unique business text numbers to each rep or agent with their own text inbox.
Send & receive SMS text messages directly from your desktop computer.
Engage anywhere, anytime with TrueDialog’s Android and IOS Mobile Apps.
Agents can manage multiple SMS text conversations at the same time and more than one agent can chime into each texting dialog.
Engage in multi-agent, team-based texting with each customer all from the same threaded text conversation.
Store, search & easily review the history of all SMS interactions.
Enjoy an extra layer of compliance protection with our SMSafe ISO 9001 cloud-based duplicate opt-out database.
Store, search & easily review the history of all SMS interactions.
Students and parents dislike being transferred from department to department. With TrueDialog, multiple staff members can contribute text messages into the same texting “thread.” This provides a win-win experience; a faster, more complete response for students and parents and increased productivity for your school's staff members.
We've pre-built many features to distinguish Truedialog from other SMS vendors. Here a few that are included with TrueDialog’s SMS software whether you use our turn-key Enterprise SMS Platform, or build a solution with our SMS API, TrueDialog offers more pre-built features at a lower cost.
Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
Agents can handle multiple customer conversations simultaneously and multiple agents can chime into the same texting dialog with a single customer to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Our platform is built for this level of dialog at scale for large enterprises.
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.
Contact center agents can manage accounts directly from our desktop platform or from your company's white-labled text inboxes on each agent's mobile phone using our Android and IOS Mobile Apps.
Now in our 10th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.9% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we've already built?
For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.
TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.
Seamlessly integrate with information systems & CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracles' Eloqua, Marketo, Campus Nexus, Velocify and others.
Send instant Mass Notifications and Alerts with SMS Text and Voice. Urgent Alert System included at no cost to our enterprise customers.
Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.
Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
Headquartered in Austin, Texas, TrueDialog is the preferred SMS solution for enterprise businesses and higher education. TrueDialog's cloud-based software and API make it simple to send mass text messages, communicate with employees, alert students and parents, and provide multi-user, team-based customer support at scale.
