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Salesforce SMS Texting Integration

TrueDialog’s Enterprise-Grade SMS Integration with Salesforce provides Truly Native Texting from within the Salesforce Dashboard. More Features. Half the Price.

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Built for Large Enterprise-Grade Customers, TrueDialog’s SMS Platform is the perfect texting plugin for Salesforce users. Unlike many other Salesforce SMS Integrations  our native Salesforce SMS integration has no pop ups, no additional windows. Text from inside your Salesforce CRM. Our Salesforce Texting integration allows team-based, multi-user 2-way texting using our unique “TrueDialog” feature and also powers Mass SMS Marketing campaigns. We have automatic phone number validation and simple number entry to add new contacts to your Salesforce CRM.
 
Now in our 9th year serving customers, our Five-Star Rated Cloud-Based SMS Platform features an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
 
Scroll down to see screenshots and take a look at the “What Makes Us Different” section below to see why TrueDialog’s Five-Star Rated Enterprise -Grade SMS Platform is the best in the industry.

Salesforce Integrated Text Messaging

  • Install the TrueDialog Salesforce text messaging integration package in a few simple steps
  • Send and receive SMS text messages to individual contacts and leads, or message an entire list
  • Create new SMS texting templates
  • Review ongoing text message activity in your Salesforce contacts

With TrueDialog’s Integration Sending A Text In SalesForce Is As Easy As Sending An Email

Curious about TrueDialog’s Salesforce SMS texting integration? We’re here to help and would be happy to illustrate the specific features of our Salesforce texting integration and answer any questions in a brief 10 min demo.

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TrueDialog’s texting software platform includes Mass SMS Marketing using Short Codes (shortened phone numbers) and an outstanding customer support platform which uses Long Codes (real phone numbers) using our proprietary “TrueDialog” feature which enables multi-user, team-based 2-way texting conversations at scale. Our Contact Center SMS Solution empowers multiple reps to all chime into the same texting “thread” to provide a seamless experience for your customers.

Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.

TrueDialog’s State-of-the-Art Team-Based Technology.

Unlike other texting solutions, TrueDialog enables multiple agents to simultaneously contribute to the same text messaging “thread” with your customers through our “Team-to-1 Dialog” feature. Engage in full collaboration, resolve issues faster, and improve customer satisfaction.

Pricing For All Business Sizes

We don’t hold back core features from our plans

Pay As You Go

No Monthly Fee
  • Unlimited Contacts
  • 2.5 cents per message/minute included
  • 1 Free Keyword Included with this account
  • Message Credits Valid for 90 Days from time of purchase
  • Email Support

Select Plan

Small Business

$99 /month
  • 5,000 messages/minutes included
  • No Setup Fee
  • Unlimited Contacts
  • 2 cents per message/minute on overage
  • 2 Free Keywords Included with this account
  • Email Support

Select Plan

Business Pro

$375 /month
  • 25,000 messages/minutes included
  • No Setup Fee
  • Unlimited Contacts
  • Dedicated Account Rep
  • 1.5 cents per message/minute on overage
  • 3 Free Keywords Included with this account
  • CRM Integrations Available

Select Plan

Enterprise

$899 /month
  • 75,000 messages/minutes included
  • No Setup Fee
  • Unlimited Contacts
  • Dedicated Account Rep
  • 1.2 cents per message/minute on overage
  • 5 Free Keywords Included with this account
  • CRM Integrations Available

Select Plan

Custom Enterprise

$2,499 /month
  • 250,000 messages/minutes included
  • No Setup Fee
  • Unlimited Contacts
  • Dedicated Account Rep
  • On-site Consultation
  • 1 cent per message/minute on overage
  • 10 Free Keywords Included with this account
  • CRM Integrations Available
  • Lower Prices with Higher Volumes

Call for Details

Plans Include
  • TrueDialog’s Team Based 2-Way Texting
  • 1-to-Millions Mass Texting
  • Subscription & Opt-In/Out Management
  • Multi-Channel Messaging : Voice, SMS & Email
  • Long Codes & Short Codes (with approval)
  • SMSafe – Pre-built Compliance Advantage
  • Click-to-Call
  • Drill-Down Reporting
  • Scheduling Engine
  • Text-Enable Your Business Landline
  • Access to SMS API & Documentation
  • Android & IOS Mobile Apps
  • Contact Center SMS Solution
  • Free Multi-Channel Urgent Alert System
  • Customer Support
What Makes Us Different

We’ve pre-built many features to distinguish TrueDialog from other SMS vendors. Here a few that are included with TrueDialog’s SMS software whether you use our turn-key Enterprise SMS Platform, or build a solution with our SMS API, TrueDialog offers more pre-built features at a lower cost.

SMSafe Dual Cloud-Database

TrueDialog maintains our own duplicate ISO 9001 Opt-Out database in Microsoft’s Azure cloud for data integrity and an extra layer of compliance protection. Maintaining this data is a significant cost to us, but is included with our software and is greatly valued by serious enterprise customers.

TrueDialog’s Unique Team-Based 2-Way Texting Feature

Our SMS software includes our unique “TrueDialog” Software & Contact Center SMS Solution which enables two-way text dialogs that create threaded, multi-user, many-to-one conversations at scale. Older “2 way” technology can’t compare. TrueDialog is perfect for contact center agents, customer support operations and enrollment/admissions reps.

Android & iOS Mobile Apps

Pre-built Android and iPhone mobile app with full administrative controls. Mobilize your call center agents to engage in True 1-to-1 Dialog at scale.

Direct Carrier Connections

Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.

Experience

Now in our 9th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.

More Efficient SMS API: Lighting Fast With Less Bandwidth

Our campaign endpoint lets you send millions of messages with just one API call.  Other providers require one API call for each message sent.  Stop taxing your systems and bandwidth and get faster delivery.

Contact Center SMS Texting Solution

Pre-built feature for Call Center Managers. Multiple agents can chime into the same texting dialog with customers to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Our platform is built for this level of team-based dialog at scale for large enterprises.

Marketing & CRM Integrations

Seamlessly integrate with student information systems & CRM platforms like Salesforce, CampusVue, Campus Management, Jenzabar, Microsoft Dynamics, Oracles’ Eloqua, Hubspot, Velocify and others.

Free Urgent Alert System

Alert and update students via multi-channel: SMS Text and Voice. Urgent Alert System included at no cost to our enterprise education customers.

Scheduling Engine

Schedule campaigns anytime using our Flex Schedule capabilities. No need to use 3rd party scheduling, ours is built in.

VoiceSuite

With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

Our Five-Star-Rated Enterprise-Grade SMS Texting Solution is Built for Big Business, yet Made Easy for Small Business.

Now in our 9th year serving customers, we have direct carrier connections and a robust ISO 9001 cloud database with 99.99% uptime. This all adds up to outstanding deliverability at prices that are well below our competitors.

Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables seamless, multi-user, team-based conversations at scale. We have extensive pre-built features including a Contact Center Solution and Mobile App. All are integrated with major CRMs.

TrueDialog is the perfect SMS provider for enterprise-level SMS customer engagement.

Why Limit Your SMS Capabilities?

TrueDialog’s SMS Texting Platform includes dozens of powerful features. Including our one-of-a-kind “TrueDialog” Feature and Contact Center SMS Solution, SMSafe dual-database and mobile apps that let you manage campaigns from anywhere, anytime. 

  • TrueDialog’s Team-to-1 Texting Solution

  • 1-to-Millions Mass SMS Texting

  • Call Center SMS Texting Solution

  • Multi-Channel Urgent Alert System

  • SMS Survey Engine

  • SMS Scheduling Engine

  • SMS Text Coupon Engine

  • International Capabilities

  • Robust SMS API and Documentation

  • Multi-Channel Messaging: Voice, Email and SMS

  • Landline Texting

  • Android & IOS Mobile Apps w/Admin Controls

  •  VOICE + Click To Call

  • MMS Multimedia Messaging Service

  • Built-in URL Shortener

  • SMS Shortcodes, Shared Shortcodes (pending carrier approval) & Texting Long Codes

  • Database Manager & Target Segmentation

  • Drill-Down Reporting Dashboard

  • Pre-built Opt-in, Opt-out & Subscription Management

  • SMS API Software Developer Kits: PHP, Java, Ruby, .Net

  • SMSafe Duplicate Opt-Out Database

Need even more CRM or marketing integrations?

TrueDialog’s cloud based platform has an API first approach which allows our customers to seamlessly integrate with Microsoft Dynamics and other leading CRM and Marketing Automation platforms like Salesforce and Hubspot.

Need a Fully-Documented SMS API?

Our RESTful API is the newest and best in the business. We have already built more of what you need, so if you want to save time and move fast, look no further.