Business SMS Texting Solutions

More features. Half the price.

Captera 5 Star Reviews for TrueDialog

Texting for enterprise businesses 

TrueDialog is the leading provider for mass text messaging and personalized two-way texting at scale

Through more than 10 years of carefully listening to customers, TrueDialog’s SMS platform was built for big businesses but made simple for small businesses. Our direct carrier connections enable us to offer prices well below the competition. Our ISO 9001 cloud database helps us boast a 99.9% uptime. And our proprietary “TrueDialog” feature makes it the perfect solution for personalized customer engagement at scale.

TrueDialog offers a full plug-and-play business SMS solution with dozens of pre-built features as well as a fully-documented SMS API.

Mass text messages plus effortless one-to-one conversations

Our unique “TrueDialog” feature enables businesses to communicate at scale while remaining attentive to the individual customer. Send thousands of notifications, reminders, or promotions at once with the ability to answer customer questions, address issues, and provide instant, personalized customer service. 

By presenting both short code and long code messages in a unified thread, each team member has better visibility into what’s already been communicated and by whom. No more clunky, frustrating interactions — instead, everyone can maintain the context of the conversation while routing issues to the correct agent. 

Unbeatable pricing

TrueDialog’s large volume enables us to offer the most competitive pricing in the industry. Unlike many of our competitors, we have built direct carrier connections that eliminate the middleman. With flexibility and scalability for organizations of all sizes, the more you send, the less you spend.

Easy setup

TrueDialog’s SMS platform is ready in minutes. Set up, send, and edit campaigns in three easy steps. 

Fully-loaded features that integrate with CRM software

Our extensive features provide a powerful, turnkey software designed for scalability. Manage text messaging campaigns from anywhere — including inside your CRM.

What makes us better

TrueDialog offers more features than any other SMS provider available through our turnkey, enterprise-grade platform or our brilliantly designed API.

Enterprise-grade software and deliverability

Unlike many of our competitors, TrueDialog has built direct carrier connections that eliminate the middleman and provide our customers with two huge benefits: improved deliverability by reducing potential points of failure and reliance on third parties, and significantly lower prices than our competitors.

Our proprietary “TrueDialog” feature

Send mass text messages and then effortlessly engage in one-to-one conversations at scale. Fully satisfy your customer even when several agents need to get involved. By combining long code and short code messages into a single thread, multiple agents can chime into the same texting dialog to create a seamless customer experience.


For over 10 years, TrueDialog has built our five-star rated, cloud-based SMS texting solution for large-scale businesses. Our platform features an ISO 9001 database, 99.9% uptime, direct carrier connections, and dozens of innovative features.


Never accidentally text a contact who has opted out. TrueDialog maintains our own duplicate opt-out information in an ISO 9001 cloud database. This extra layer of protection comes at a significant cost to us, but is a great value to enterprise customers who are serious about compliance. To achieve this same level of protection with other SMS APIs, developers would have to custom-build it. 

Administrative controls

Contact center directors and managers can monitor response times and language as well as to grant access to different agents at various levels of functionality: mass texting, individual texting, and view-only. When a rep leaves your organization, you retain the phone number, contacts, and all text conversation history to maintain uninterrupted customer service.


For developers, TrueDialog helps you code less and move faster. Our fully-documented RESTful SMS API with advanced pre-built features enables you to send millions of SMS text messages with just one API call.

CRM integration

Seamlessly integrate with CRM platforms like Salesforce, Microsoft Dynamics, Marketo, Hubspot, Oracle’s Eloqua, Campus Nexus, Velocify, and others.

Scheduling engine

Schedule campaigns anytime using our Flex Schedule capabilities. No need to use third-party scheduling — ours is built in along with dozens of other included features.


With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

Android and iOS mobile apps

Pre-built Android and iPhone mobile apps with full administrative controls. Mobilize your call center agents to engage in true one-to-one dialog at scale.

Our customers

From large enterprises to small businesses, TrueDialog is built for scale.

We’ve grown our company by carefully listening to customers and developing solutions that serve their needs in higher education, financial services, retail, schools, contact centers, business services, healthcare, entertainment, and technology.

“Hands-down the BEST SMS platform and support you can find.”
Bryan H.

Our vision

TrueDialog is an innovative communications-as-a-service company. We build technology to power scalable, personalized messaging solutions that enable enterprise businesses and institutions to reach, engage with, and provide outstanding support to their valued customers, students, and constituents.

For over 10 years, we have built our solutions by carefully listening to customers. We are an Austin-based socially conscious company committed to reducing paper-based communications.

“Hands-down the #1 form of communication for our reps.”
Admissions director