Microsoft Dynamics 365 SMS Integration
TrueDialog’s Enterprise-Grade SMS Integration with Microsoft Dynamics 365 CRM and Customer Journeys, provides Truly Native Texting from within Microsoft Dynamics. More Features. Half the Price.
Watch our Microsoft Dynamics CRM and Customer Journeys SMS integration video.
Why We Are Better
100% Native SMS Dynamics Integration
Not merely a connector, our integration allows you to message directly from Microsoft Dynamics 365.
Bulk SMS or 2-Way SMS
Send texts from a Contacts page, with all message activity recorded directly on that record.
Easily text within Customer Journeys
Set up automations and incorporate SMS messaging into your campaigns.
100% US-based
Customer Support
Headquartered in Austin, all support representatives are based in Michigan, Texas, and California.
TrueDialog’s Microsoft Dynamics 365 SMS Integration Enables Truly Native, Seamless Text Messaging Capabilities.
Built for enterprise customers, TrueDialog’s SMS Platform is the perfect texting plugin for Microsoft Dynamics users. Our native SMS integration has no pop ups, no additional windows. Text from inside your Microsoft Dynamics CRM. Our integration allows personalized 2-way texting at scale or mass SMS marketing and has automatic phone number validation and simple new number entry for names that aren’t already in your MS Dynamics CRM.
Easily deploy and administer SMS text through our native Dynamics 365 and Customer Journeys integration.
Now in our 10th year serving customers, our Five-Star Rated cloud-based platform features an ISO 9001 database, 99.9% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
TrueDialog’s texting software platform includes mass SMS marketing using Short Codes (shortened phone numbers) and an outstanding customer support platform which uses Long Codes (real phone numbers) using our proprietary “TrueDialog” feature which enables multi-user, team-based 2-way texting conversations at scale. Seamlessly move between Short Code Texting and Long Code Texting with a platform that shows both in the same texting thread. Our Contact Center SMS Solution empowers multiple reps to all chime into the same texting “thread” to provide a seamless experience for your customers.
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits:
- It improves deliverability by reducing potential points of failure and reliance on third parties; and
- It allows us to price our service significantly lower than our competitors.
Pricing For All Business Sizes:
Business Pro
$375 /month
25,000 messages/minutes included
No Setup Fee
Unlimited Contacts
Dedicated Account Rep
1.5 cents per message/minute on overage
Dynamics integration included at no extra cost
Enterprise
$899 /month
75,000 messages/minutes included
No Setup Fee
Unlimited Contacts
Dedicated Account Rep
1.2 cents per message/minute on overage
Free Keywords Included
Dynamics integration included at no extra cost
Custom Enterprise
$2,499 /month
250,000 messages/minutes included
No Setup Fee
Unlimited Contacts
Dedicated Account Rep
On-site Consultation
1 cent per message/minute on overage
Dynamics integration included at no extra cost
What Makes Us Different
We’ve pre-built many features to distinguish TrueDialog from other SMS vendors. Here a few that are included with TrueDialog’s SMS software whether you use our turn-key Enterprise SMS Platform, or build a solution with our SMS API, TrueDialog offers more pre-built features at a lower cost.
SMSafe Dual Cloud-Database
TrueDialog maintains our own duplicate ISO 9001 Opt-Out database in Microsoft’s Azure cloud for data integrity and an extra layer of compliance protection. Maintaining this data is a significant cost to us, but is included with our software and is greatly valued by serious enterprise customers.
TrueDialog’s Unique Team-Based 2-Way Texting Feature
Our SMS software includes our unique “TrueDialog” Software & Contact Center SMS Solution which enables two-way texting dialogs that create threaded, multi-user, many-to-one conversations at scale. Multiple agents can chime into the same texting dialog with a customer to create a seamless experience to fully satisfy your customer even if several agents need to get involved. Importantly, our proprietary “TrueDialog” feature enables texting with both Short Codes and Long Codes all combined in a unified thread, so you can send mass text messages and then effortlessly engage in one-to-one conversations at scale. No other SMS platform compares.
Android & iOS Mobile Apps
Pre-built Android and iPhone mobile app with full administrative controls. Mobilize your call center agents to engage in True 1-to-1 Dialog at scale.
Direct Carrier Connections
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.
Experience
Now in our 10th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
More Efficient SMS API: Lighting Fast With Less Bandwidth
Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.
Contact Center SMS Texting Solution
Pre-built feature for large contact centers and call center managers. Multiple agents can chime into the same texting dialog with customers to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Comes complete with Android and IOS mobile apps to enable agents to engage anywhere, anytime. Our platform is built for this level of team-based dialog at scale for large enterprises.
Marketing & CRM Integrations
Seamlessly utilize our native Microsoft Dynamics 365 integration with HubSpot, Salesforce, Oracle Eloqua, Marketo, and more.
Free Urgent Alert System
Alert and update students via multi-channel: SMS Text and Voice. Urgent Alert System included at no cost to our enterprise education customers.
Scheduling Engine
Schedule campaigns anytime using our Flex Schedule capabilities. No need to use 3rd party scheduling, ours is built in.
Our Five-Star-Rated Enterprise-Grade SMS Texting Solution is Built for Big Business, yet Made Easy for Small Business.
Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables seamless, multi-user, team-based conversations at scale. We have extensive pre-built features including a Contact Center Solution and Mobile App. All are integrated with major CRMs.
TrueDialog is the perfect SMS provider for enterprise-level SMS customer engagement.
Why Limit Your SMS Capabilities?
TrueDialog’s SMS Texting Platform includes dozens of powerful features. Including our one-of-a-kind “TrueDialog” Feature and Contact Center SMS Solution, SMSafe dual-database and mobile apps that let you manage campaigns from anywhere, anytime.
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TrueDialog’s Team-to-1 Texting Solution
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1-to-Millions Mass SMS Texting
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Call Center SMS Texting Solution
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Multi-Channel Urgent Alert System
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SMS Survey Engine
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SMS Scheduling Engine
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SMS Text Coupon Engine
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International Capabilities
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Robust SMS API and Documentation
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Multi-Channel Messaging: Voice, Email and SMS
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Landline Texting
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Android & IOS Mobile Apps w/Admin Controls
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VOICE + Click To Call
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MMS Multimedia Messaging Service
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Built-in URL Shortener
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SMS Shortcodes, Shared Shortcodes (pending carrier approval) & Texting Long Codes
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Database Manager & Target Segmentation
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Drill-Down Reporting Dashboard
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Pre-built Opt-in, Opt-out & Subscription Management
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SMS API Software Developer Kits: PHP, Java, Ruby, .Net
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SMSafe Duplicate Opt-Out Database
Need even more CRM or marketing integrations?
TrueDialog’s cloud based platform has an API first approach which allows our customers to seamlessly integrate with Microsoft Dynamics and other leading CRM and Marketing Automation platforms like Salesforce and Hubspot.
Need a Fully-Documented SMS API?
Our RESTful API is the newest and best in the business. We have already built more of what you need, so if you want to save time and move fast, look no further.
Schedule a live demo today!
Book a time to learn more about how we can help you reduce texting costs and increase customer engagement.
