AUSTIN, TX, Sept. 1, 2026 — TrueDialog, an enterprise-grade platform for SMS, MMS, and RCS business texting, today announced that its RCS Composer has won a 2026 Communications Solutions Product of the Year Award, presented by TMCnet.
SMS still dominates business texting, but it lacks branding and interactivity, and it gives recipients no reliable way to confirm who is actually sending a message. The result is what marketers now call “unknown sender” fatigue: recipients who ignore or delete texts from numbers they don’t recognize. TrueDialog launched RCS Composer in February 2026 to close that gap.
RCS Composer pairs Rich Communication Services messaging with Intelligent SMS Fallback, so a campaign still reaches every recipient even when a device or carrier doesn’t yet support RCS. TrueDialog also runs the carrier approval process in the background, replacing what used to be weeks of paperwork with a managed workflow. Brands that register their RCS agent receive a Verified Sender badge, addressing the phishing concerns that weigh down SMS engagement industry-wide.
Most competitors still require API coding to deploy Rich Business Messaging. TrueDialog built a no-code alternative: marketing teams design rich content like carousels and suggested replies themselves, then test and launch without waiting on a developer. This combination of visual design tools and verified-sender security has no real equivalent, and TrueDialog customers are seeing click-through rates three to seven times higher as a result.
Retail, sports, education, healthcare, and B2B enterprises are now running on TrueDialog, and the engagement gains hold up across very different use cases. The bigger shift is where SMS now lives inside a company. It used to sit only with the marketing department; with TrueDialog embedded directly into CRM platforms like Salesforce, HubSpot and Microsoft 365, teams are using it for sales follow-up, customer service, internal communications, and operational alerts, consolidating messaging into systems they already use rather than adding another standalone tool.
“Every business text still has to answer one question for the person receiving it: who is this, and can I trust it?” said John Wright, CEO of TrueDialog. “RCS Composer gives marketing teams a way to answer that without writing a line of code, and it’s gratifying to see TMCnet recognize what that unlocks.”
About TrueDialog
TrueDialog is the enterprise SMS, MMS, and RCS platform transforming how organizations connect with customers through text messaging, today’s most engaging and responsive channel. Running on its own owned messaging infrastructure and backed by industry-leading security certifications, the platform delivers enterprise-grade reliability with 99.99% uptime while reducing messaging costs by up to 50%. TrueDialog is trusted by thousands of brands, including Coca-Cola, Hilton, Kansas City Chiefs, Northern Tool, SubjectWell, and Tulane University. Founded in 2008 and based in Austin, Texas, TrueDialog combines enterprise-grade capabilities with simplified implementation to help organizations build stronger relationships through reliable, cost-efficient messaging. To learn more, visit www.truedialog.com.
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Jodi Bart Holzband
Classic Bart PR & Communications
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