💬 2025 Marketing Stats for 2026 Best Practices💬 Get the Report Now

SMS Poll & Text Voting Made Simple

Authentic Customer Feedback Is Priceless

Focus groups are costly, email surveys get buried, and most people ignore marketing calls. SMS polling changes that. With 98% open rates and fast response times, SMS polls (also known as text polls, text-to-vote, or voting SMS) offer a direct, affordable way to gather real-time feedback.

Create a poll in a text message and start collecting insights in minutes. Whether you’re looking to improve products, measure satisfaction, or engage event attendees, TrueDialog’s SMS-based voting feature delivers immediate results.

A phone with a text message asking a user to fill out an SMS poll.

Why Use SMS Polling for Your Business

Fast, Direct, and Actionable Engagement

  • Instant Reach: People check their phones hundreds of times a day. With TrueDialog’s superior text delivery, your poll via text reaches them in seconds.
  • High Response Rates: SMS polls outperform email and phone surveys, especially when triggered at key moments, like after a purchase or event.
  • Real-Time Insights: Monitor responses as they come in and make decisions quickly. Perfect for customer service follow-ups or event planning.

Why TrueDialog’s SMS Polling Platform Stands Out

Built for Scale

  • High-Volume Delivery: Send thousands or millions of messages without delays or batching. TrueDialog’s enterprise-grade infrastructure ensures reliable delivery.
  • Security & Compliance: Our platform supports CTIA and TCPA compliance, and is SOC 2 Type II and TX-RAMP certified.
  • CRM & API Integrations: Seamlessly connect with Salesforce, HubSpot, and other tools or build custom workflows using our powerful API

Unmatched speed and engagement

  • Fast and direct engagement: Reach users instantly on their mobile devices.
  • High response rates: Text vote campaigns outperform email and phone surveys.
  • Real-time insights: Make decisions quickly with live feedback.

Use Cases

Events & Live Voting

Engage attendees with real-time polls.

Example:
🏀 Who’s your MVP tonight? Reply A for #10 Davis, B for #22 Lopez.

Customer Feedback

Measure satisfaction after support or purchases.

Example:
Hi Andrew! How was your tech support today? A for Excellent, B for Satisfied.

Create an SMS Poll in Minutes

With TrueDialog, you can create a poll on text message platforms in under five minutes. Use our intuitive dashboard to:

  • Build your poll
  • Choose your audience
  • Schedule or automate delivery
  • Monitor results instantly

No technical expertise required.

How Text Polls Work

Creating a poll via text is simple:

  1. Choose your format: Yes/No, multiple choice, or open response.
  2. Write your question and response options.
  3. Select your audience segment.
  4. Send immediately, schedule, or automate based on user actions.

Track responses in real time and trigger follow-ups based on replies. Integrate with your CRM or use our mass texting service for broader campaigns.

Types of Polls

TrueDialog supports a variety of polling formats, including yes/no, multiple choice, and open response options, giving you flexibility to engage your audience in the way that works best. These polls can be used to gather quick feedback, measure customer satisfaction, or collect detailed insights. You can send one-time polls for specific campaigns or set up recurring polls to track trends and maintain ongoing engagement.

Automate SMS Polls Based On Customer Actions

With TrueDialog, you can automate SMS polls to trigger after key customer actions such as purchases, appointments, or service interactions. This ensures timely feedback when the experience is fresh in the customer’s mind, improving response rates and data accuracy. Our CRM integrations or SMS API make it easy to connect these polls to your existing workflows, saving time and reducing manual effort.

SMS Polling That Is Compliant With Data Privacy Regulations

TrueDialog prioritizes security and compliance, meeting CTIA, TCPA, SOC 2 Type II, and TX-RAMP standards to protect customer data. These certifications ensure that your messaging campaigns adhere to industry best practices and regulatory requirements. By using TrueDialog, you can confidently run SMS polls without worrying about privacy risks or compliance violations.

Pricing

TrueDialog offers flexible pricing plans designed to fit businesses of all sizes, from startups to large enterprises. Every plan includes premium features such as automation, integrations, and compliance tools without hidden fees or costly add-ons. This transparent pricing range helps you maximize value while keeping your budget predictable and manageable, so you know exactly what you’re getting at every level.

Ready to Launch Your First SMS Poll?

From boosting engagement to gathering actionable insights, SMS polling is a powerful tool for any business. Try TrueDialog’s SMS Pollbook today and see how easy it is to create a poll in a text message. Want to see it in action?

Request Demo