Austin, Texas — May 26, 2026 — TrueDialog, a leading provider of enterprise-grade SMS texting solutions, today announced that it has been recognized with a 2026 Unified Communications Product of the Year Award for its RCS (Rich Communication Services) Composer product. The company has won this award in both 2025 and 2026 for its technological innovation and exceptional customer impact in unified communications.
Launched in February 2026, RCS Composer is a visual, no-code tool that democratizes access to RCS and RBM (Rich Business Messaging), enabling front-line teams to create app-like, interactive experiences, including direct interaction with native apps of both Android and Apple devices.
“Our TrueDialog RCS Composer puts the power of rich messages in the hands of marketing, sales, and operations teams,” said John Wright, CEO of TrueDialog. “Our goal is to make it easy for our enterprise customers to deliver immersive and secure branded interactions to their internal and external audiences.”
“It gives me great pleasure to honor TrueDialog as a 2026 recipient of TMC’s Unified Communications Product of the Year Award for their innovative RCS Composer solution,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed.”
The Unified Communications Product of the Year Awards recognize the most innovative and impactful unified communications products and solutions in the market in 2026. Each recipient submitted a comprehensive application detailing the technology, innovation, and real-world value delivered by the nominated solution. Evaluated by the editors of TMC’s INTERNET TELEPHONY magazine, winning solutions demonstrate exceptional ability to improve business communications, collaboration, productivity, mobility, customer engagement, and operational efficiency for organizations of all sizes.
Related:
- TrueDialog Awards
- TrueDialog Wins 2025 Unified Communications Product of the Year Award for Enterprise SMS Innovation
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FAQ
What is unified communications?
Unified Communications (UC) is an integrated business framework that consolidates multiple communication channels—like voice, video, messaging, and email—into a single, cohesive platform.
How does text messaging fit into unified communications?
Text messaging integrates into Unified Communications (UC) by centralizing MMS, RCS, RBM, SMS, and internal chats alongside voice, video, and email into a single, cohesive dashboard. It allows teams to text both external clients and internal colleagues from a single business number, regardless of the device they use.
How is TrueDialog’s RCS Visual Composer a unified communications product?
TrueDialog’s RCS Visual Composer serves as a unified communications product, consolidating multiple interactive messaging channels into a single browser-based dashboard. It centralizes campaign design, branding, and analytics to deliver a cohesive experience.
What is the process of sending a message via RCS without the RCS Composer?
From a brand perspective, sending RCS messages without a visual drag-and-drop composer involves building an automated, API-driven infrastructure. Instead of using a composer, your developers build JSON payloads containing text, suggested replies (e.g., “Yes,” “No,” “Reschedule”), and suggested actions (e.g., opening a map or placing a call).
What brands are early adopters in using RCS in their communications?
Some examples of early adopters of RCS and RBM include Walgreens, Vouri, Best Buy, Subway, FedEx, Uber, Los Angeles Rams, and SeatGeek.
What are some use cases for RCS and RBM?
With RCS (Rich Communication Services) and RBM (RCS Business Messaging), standard SMS messages are leveled up to create app-like, branded, and interactive messaging experiences. Common use cases include marketing campaigns such as sales and location-based offers, event promotion, registration and check-in, appointment and check-in reminders, customer service chatbots, 2FA and One-time passwords, and billing and payments without being redirected to an external web browser.
About TrueDialog
TrueDialog is the enterprise SMS platform transforming how organizations connect with customers through text-messaging—today’s most engaging and responsive channel. Through superior features, industry-leading security, and direct carrier connections, the platform delivers enterprise-grade reliability while reducing messaging costs by up to 75%. TrueDialog is trusted by thousands of brands, including Coca-Cola, Hilton, Kansas City Chiefs, Northern Tool, SubjectWell, and Tulane University. TrueDialog combines powerful capabilities with simplified implementation. Based in Austin, Texas, TrueDialog helps organizations build stronger relationships through reliable, cost-efficient messaging. To learn more, visit https://www.truedialog.com/.
Contact (For Media Only):
Jodi Bart Holzband
Classic Bart PR & Communications
jodi@classicbart.com
