Simplify access management with single sign-on to streamline access to multiple systems with a single login. Leverage multi-factor authentication (MFA) for an extra layer of security to help protect against stolen passwords and other cyberattacks.
Secure & Compliant SMS Messaging for Business
Secure and Fully Compliant SMS Communication
TrueDialog ensures industry leading security protocols and compliance with industry standards like 10DLC, CTIA, and TCPA. Its platform includes built-in safeguards, opt-out management, and detailed audit trails—protecting both businesses and consumers while reducing legal and regulatory risk.
Your Data-Protection and Privacy are Our Top Priorities, Right There with Compliance
A secure, compliant SMS platform isn’t just about avoiding legal trouble—it’s about protecting data, ensuring reliable communication, and maintaining trust with customers and regulatory bodies
TrueDialog meets rigorous SOC 2 Type II standards, ensuring secure data handling and reliable operations. Protect customer information, maintain compliance, and build trust with enterprise-grade security.
TrueDialog ensures data security and reliability by maintaining a duplicate opt-out database in our ISO-certified cloud data center, providing compliant and redundant storage for customer preferences.
TrueDialog meets Texas Risk and Authorization Management Program (TX-RAMP) standards, which are based on National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, which ensures compliance with data security regulations for secured, trusted, and streamlined operations.
Flexible opt-in methods, allowing you to choose single or double opt-in to meet SMS compliance requirements and customer preferences while streamlining user consent.
TrueDialog makes consent simple with keyword-based responses, allowing customers to unsubscribe instantly by replying with industry specific keywords. This ensures compliance with regulations, enhances customer trust, and provides a hassle-free experience while maintaining clean and compliant contact lists.
Activity Reports provide a comprehensive overview of account activity for the past month, including subaccount data. Track key metrics such as incoming and outgoing messages, total opt-outs, and opt-out percentages to monitor engagement and compliance.
With our Automated 10DLC Registration feature, number registration takes days, not weeks. Register shortcodes and campaigns to ensure compliance, legal adherence, and improved deliverability.
TrueDialog is dedicated to digital accessibility for all users, continuously improving our platform to meet the Web Content Accessibility Guidelines (WCAG). We integrate automated tools and manual testing to identify and resolve accessibility concerns. Our development and QA teams prioritize accessibility in all updates, ensuring an inclusive user experience.
Frequently Asked Questions
SMS compliance means meeting the legal and ethical requirements set forth by the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA), and various other industry laws and regulatory bodies. In general, these requirements were developed to help protect consumers from issues like spam, scams, and data misuse while supporting legitimate organizations in reaching their audiences.
There are two major reasons your business should comply with SMS regulations:
- Failing to remain compliant can lead to legal consequences, heavy fines, and damage to brand reputation. (Additionally, carriers may choose to block your messages from reaching their customers, effectively silencing your brand on this vital channel.)
- Following regulations helps build good business practices that foster audience trust and strengthen customer loyalty.
With cybercrime on the rise and data privacy top of mind, we understand that organizations are taking every possible precaution to ensure security — especially when choosing an enterprise SMS platform.
At TrueDialog, security is a leading priority. Our platform meets the rigorous security standards outlined by SOC 2 Type II and TX-RAMP, and uses an ISO-certified cloud data center. We also offer features such as single sign-on and multi-factor authentication to help protect against data exposure during cyberattacks.
These built-in safeguards are just one of the many reasons TrueDialog is trusted by organizations in highly regulated industries such as healthcare, finance, higher education, and tech.
An audit trail is a complete history of SMS activity, such as incoming and outgoing messages, opt-ins, and opt-outs. Storing this data helps protect your organization by making it easy to prove compliance, complete internal reviews or third-party security audits, and satisfy carrier policies.
A 10-digit long code (10DLC) is a number officially approved by carriers for business and marketing purposes. Since industry regulations prohibit businesses from texting audiences from unregistered numbers, obtaining a 10DLC is essential for compliance. (Brands that do text from unregistered numbers face fines, legal action, and even number suspension.)
On the flipside, using a 10DLC can unlock better performance, allowing you to send significantly more messages per minute than you could with a personal phone number. Even better, TrueDialog offers automated 10DLC registration, making it easy for your brand to enjoy these benefits and stay compliant.
TrueDialog includes numerous built-in safeguards to help protect against non-compliance and can offer guidance to help you and your team stay on top of SMS compliance rules (such as quiet hours and state-level message frequency laws). We also provide an AI-powered tool called TrueDelivery that proactively assesses and scores message deliverability before messages are sent. This way, you can catch and edit potentially problematic messages before you send them.
All of that said, if someone on your team still manages to send a non-compliant message, here’s what you should do:
- Pause the campaign using TrueDialog’s stop/start feature.
- Document the issue in your audit logs for carrier or regulator reviews.
- Correct the message content and verify opt-in compliance.
- Review compliance training with your team to help mitigate future issues.
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