TrueDialog vs Textedly: Which SMS platform wins out?
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How Does TrueDialog Compare to Textedly?
Textedly is great for getting started — not scaling. Behind the low entry price lies a web of unexpected costs, clunky Zapier integrations, and unreliable delivery routed through third-party aggregators.
TrueDialog is built for businesses that are serious about SMS.
Our platform features carrier-direct connections for faster, more reliable message delivery, and enterprise-grade compliance backed by SOC 2, TX-RAMP, and ISO 9001 certifications.
Unlike Textedly, TrueDialog combines short code mass messaging and long code 1:1 conversations into a single thread and offers native integrations with Salesforce, HubSpot, Dynamics, and more.
With TrueDialog, you get:
- Scalable pricing — without per-keyword fees or carrier markup traps
- Stronger infrastructure — with direct carrier connections for fewer message failures
- Seamless CRM integration — without third-party patchworks, delays, or extra costs
If you’ve outgrown entry-level SMS and need a platform that scales with your business, it’s time to uplevel with TrueDialog.
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| Direct Carrier Connections | ✅ Direct-to-carrier routing powers faster, more reliable delivery and reduces latency. | ❌ Third-party SMS aggregator-powered delivery can increase delays and message failures. |
| Short Code + Long Code in One Thread | ✅ Seamlessly blends mass messaging and 1:1 conversations within a unified thread. | ❌ Does not support unified threading for short code and long code communications. |
| Enterprise-Grade Compliance | ✅ ISO 9001-certified infrastructure with enterprise-grade security and audit trails keeps you compliant. | ❌ Limited public information on compliance certifications or security standards. |
| Unlimited Users at No Extra Cost | ✅ Scalable platform supports enterprise-level teams without limiting performance. | ❌ Offers less scalability for large-scale deployments. |
| Native CRM Integrations | ✅ Natively integrates with top CRM platforms like HubSpot and Salesforce for seamless data flow. | ❌ Limited native CRM integration options that may require custom development. |
| TrueDelivery® AI Optimization | ✅ AI-powered campaign personalization and performance optimization boost engagement. | ❌ No mention of AI-powered personalization or optimization tools. |
| Unified Multi-Channel Messaging | ✅ Supports SMS, MMS, WhatsApp, and voice campaigns in a single, user-friendly platform. | ✅ Supports SMS, web chat, and email messages but lacks WhatsApp and voice capabilities. |
| U.S.-Based Support by Messaging Experts | ✅ Our U.S.-based team of SMS experts delivers 24/7 support via phone, email, and text. | ⚠️ Limited support options and no information about agent expertise. |
| 99.9% Uptime / ISO 9001 Infrastructure | ✅ ISO 9001-certified infrastructure ensures high reliability, and we stand by our 99.9% uptime guarantee. | ❌ No publicly stated uptime guarantees or ISO 9001 certification details. |
| Faster Time to Value | ✅ Quick, easy onboarding helps your team start engaging contacts ASAP. | ✅ Fast SMS campaign setup supports small to mid-sized business efforts. |
Why TrueDialog?
Whether you’re looking for powerful functionality, unmatched reliability, or unlimited ROI potential, TrueDialog offers it all. Discover the leading business SMS platform designed for enterprise-level organizations.
Learn MoreWhile Textedly offers entry-level SMS support for small businesses, TrueDialog provides a scalable, compliant, and reliable messaging platform that supports both high-volume sends and meaningful 1:1 engagement.
Textedly’s weak compliance controls expose businesses to costly Telephone Consumer Protection Act (TCPA) violations. TrueDialog meets SOC 2, TX-RAMP, and ISO 9001 standards for secure messaging that help protect your business while you scale.
Textedly relies on third-party aggregators to deliver messages, which creates vulnerabilities and delays. TrueDialog connects directly to U.S. carriers for faster, more reliable delivery — and significantly lower risk of carrier filtering.
Textedly’s $24/month entry point quickly balloons once you add up all the hidden fees — like $25 for 500-message blocks, $5 per keyword, an $8 telecom surcharge, and a Zapier membership to handle integrations. TrueDialog is committed to transparent, predictable pricing with no carrier markups, hidden charges, or per-user fees.
Textedly relies heavily on Zapier to power its integrations, which jacks up costs, delays, and complexity. TrueDialog natively integrates with Salesforce, HubSpot, Dynamics, Marketo, and other leading solutions for real-time syncing (and no need for third-party workarounds).
Textedly limits growth with its ballooning costs and platform limitations, forcing businesses to migrate platforms when they outgrow basic capabilities. TrueDialog offers easy entry and enterprise scalability — so you can grow without disruption or platform switching.
Textedly offers basic AI features and no meaningful deliverability safeguards. TrueDialog’s TrueDelivery® AI scans messages for spam triggers before you send, so you can increase your delivery rates and enhance your ROI.
Textedly is SMS-only, but TrueDialog supports campaigns that include SMS, MMS, voice, WhatsApp, and Facebook Messenger to help you reach more contacts on their preferred channels.
Textedly’s starting price doesn’t tell the whole story. Its total cost of ownership escalates with message volume, keywords, and Zapier subscriptions — eating into potential returns. TrueDialog’s flat-rate pricing and direct carrier connections ensure better long-term value and unlimited ROI as you grow.