TrueDialog gives you the power to send text and multimedia messages — including GIFs, JPGs, PDFs, and more — from one unified platform. Foster richer, more engaging conversations, improve contact response rates, and leverage visually compelling, personalized messaging to keep your brand top-of-mind.
2-Way SMS Messaging for Real Conversations
Build Meaningful Connections with Every Contact
Engage in genuine, one-on-one conversations with thousands of contacts. With two-way text messaging, you can connect directly with individual members of your audience, quickly resolve customer concerns, and build stronger relationships. Easily manage all of your conversations in a centralized, user-friendly platform.
2-Way SMS Messaging for Seamless Communication
Built for growth-driven enterprise organizations, TrueDialog’s two-way text messaging offers all the features and functionality your team needs to engage one-on-one with every contact. With a centralized communications hub and help from our powerful AI assistant, you can quickly and easily connect with thousands and cultivate lasting loyalty.
Registering a long code can be a long, complicated process. But, with our Automated 10DLC Registration feature and support from our team of experts, we’ll get you up and running in days (not weeks). With TrueDialog’s 2-way sms platform, you can start sending compelling and compliant messages faster than ever.
Never miss another response. With TrueDialog’s 2-way sms service, you and your team can get real-time alerts delivered in-app, via email, and through push notifications, so you can reply at the most critical time: while your contacts are actively engaged. Create more meaningful brand moments and make your customers feel valued with rapid response times.
Boost efficiency, ensure response consistency, and keep 2-way SMS conversations flowing with a library of AI-generated responses custom-built for your business. Best of all, you don’t have to worry about violating your privacy policy by inadvertently sharing personally identifiable information (PII) with open-source AI engines like ChatGPT. Simply add new questions, edit answers, and send highly tailored and brand-aligned messaging in just a few clicks.
Engage in personalized 2-way sms messaging with ease. Use templates to speed up and simplify the message composing process, and leverage dynamic content to easily customize texts at scale. Create, update, and organize templates via our centralized hub. Add a personalized touch to every interaction to boost engagement and customer satisfaction.
Make sure every contact gets the fast, reliable support they need. With TrueDialog’s 2-way SMS message forwarding feature, you can easily send text messages to other team members and route inbound texts to the most qualified specialists. This way, you can ensure every question and concern is rapidly addressed and fully resolved, cultivating lasting trust in your brand.
Don’t leave your contacts waiting for a response. Our auto-response feature allows you and your team to manually set automatic text replies or schedule them for specific dates, weeks, or hours. Leverage our emergency setup feature to quickly turn auto responses on or off as needed.
Don’t waste precious time searching for specific message threads. TrueDialog’s user-friendly 2-way SMS message tagging feature allows you to tag text messages for better organization and hassle-free searching. With better tagging, you never have to worry about losing important conversations or risking an urgent customer need falling through the cracks.
It can be frustrating to waste time and budget on messages that can’t reach your audience — which is precisely why we developed our AI-powered TrueDelivery® tool. Seamlessly check your message content against carrier spam filters before you press send, so you know the likelihood of your texts making it through. Quickly determine what you can change within your messages to better align with carrier requirements, protect your sender reputation, and enjoy higher delivery rates.
How to Succeed with a 2-Way SMS Service
- Set clear goals for each type of conversation
Two-way text messaging helps brands deliver faster customer support, more convenient scheduling support, and better personalized marketing efforts — but each of these use cases has its own purpose and objective. For example, you might use 2-way SMS to improve resolution time, response rates, or conversions. Identifying your goals ahead of time can help you choose the right workflows and set the proper automations.
- Segment your audience and personalize your responses
Group your contacts into lists based on whatever criteria are most relevant to your brand or campaign, then use dynamic content and personalization tokens to further tailor each message. TrueDialog’s dynamic list functionality makes it easier than ever to send customized, high-impact messages.
- Respond fast to contact replies
People are accustomed to getting quick responses to their texts — especially when they engage with your brand. Exceed their expectations by leveraging our real-time alerts, messaging forwarding, AI assistant, and auto-response feature. With TrueDialog, you can deliver rapid, relevant replies every time.
- Always prioritize compliance
Properly register your 10DLC, obtain explicit opt-ins, immediately honor opt-out requests, stay current on the latest requirements from industry regulator bodies, and partner with a 2-way SMS service like TrueDialog, which offers built-in compliance support for your peace of mind. - Use AI and automation to boost efficiency
Messaging directly with every member of your audience might sound impossible — especially if you have thousands (or even millions) of contacts on your lists. But by using AI-powered tools and text automations, you can easily build individual relationships at scale. For example, TrueDialog empowers your team with a library of customized, AI-generated responses, an inbox auto attendant, and the ability to set up unique triggers for custom workflows.
Frequently Asked Questions
About 2-Way SMS
Two-way messaging allows organizations to send and receive text messages from contacts in real time, much like traditional one-on-one texting. This way, your contacts can engage directly with your brand when they have questions, concerns, or feedback — and do so through a familiar channel they already use several times a day.
Bulk messaging is a great way to get promotional content and vital information to a high volume of contacts in seconds. However, with 2-way SMS, you can engage in conversations with your contacts, which helps build confidence, loyalty, and trust in your brand.
This type of messaging is excellent for situations when you need a genuine back-and-forth conversation — such as when a contact has a question or concern, needs to set or change an appointment, or wants to share meaningful feedback with your team.
TrueDialog has built-in compliance features to help ensure your organization remains in compliance with industry regulations. For example, we offer a long code registration service, single and double opt-in support, and centralized contact management, so you can carefully track opt-outs.
Customer support interactions can make or break a customer’s brand loyalty and trust, but 2-way SMS gives you the power to transform these conversations into positive outcomes that keep contacts coming back again and again.
Integrating 2-way SMS into your workflows is a great way to streamline communications and boost your operational efficiency. Of course, not all 2-way SMS messaging solutions offer a seamless experience — and many rely on third-party tools to handle integrations, which can create extra costs. However, TrueDialog natively integrates with top CRM and marketing automation platforms, including HubSpot, Salesforce, Eloqua, and more, so you won’t need developer assistance to get your SMS efforts up and running fast. (Plus, we offer a robust API for more specialized needs.)
By integrating TrueDialog into your existing tech stack, you can easily build and manage campaigns, set up custom workflows, and track activities across platforms.
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