Salesforce
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Social messaging appsMore Features Than SimpleTexting at Significantly Lower Prices
TrueDialog’s Enterprise-Grade Texting Solution has Mass Short Code Texting & 2-Way Customer Support Texting all in One Platform at Much Lower Prices than SimpleTexting.
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| Multi-User Team-to-1 Dialog at Scale | ||
| Cost Per Text Sent (Up to 1,000) | 2¢ | 4.5¢ |
| Cost Per Text Sent (Up to 5,000) | 2¢ | 3.0¢ |
| Call Center SMS Texting Solution | ||
| Major CRM Integrations | ||
| Free Multi-Channel Urgent Alert System | ||
| SMSafe Dual Cloud Database | ||
| Short Codes and Long Codes | ||
| Fully Documented SMS API | ||
| Voice | ||
| Android & iOS Mobile Apps | ||
| Text Scheduling Engine | ||
| Mobile Coupons & Surveys | ||
| Mass Text Messaging |
TrueDialog’s State-of-the-Art Team-Based Technology.
Unlike other texting solutions, TrueDialog enables multiple agents to simultaneously contribute to the same text messaging “thread” with your customers through our “Team-to-1 Dialog” feature. Engage in full collaboration, resolve issues faster, and improve customer satisfaction.
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TrueDialog’s Team Based 2-Way Texting -
1-to-Millions Mass Texting
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Subscription & Opt-In/Out Management
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Multi-Channel Messaging : Voice, SMS & Email
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Long Codes & Short Codes (with approval)
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SMSafe – Pre-built Compliance Advantage
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Click-to-Call
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Drill-Down Reporting
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Scheduling Engine
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Text-Enable Your Business Landline
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Access to SMS API & Documentation
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Android & IOS Mobile Apps
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Contact Center SMS Solution
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Free Multi-Channel Urgent Alert System
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Customer Support
SMSafe Dual Cloud-Database
TrueDialog maintains our own duplicate ISO 9001 Opt-Out database in Microsoft’s Azure cloud for data integrity and an extra layer of compliance protection. Maintaining this data is a significant cost to us, but is included with our software and is greatly valued by serious enterprise customers.
TrueDialog’s Unique Team-Based 2-Way Texting Feature
Our SMS software includes our unique “TrueDialog” Software & Contact Center SMS Solution which enables two-way text dialogs that create threaded, multi-user, many-to-one conversations at scale. Older “2 way” technology can’t compare. TrueDialog is perfect for contact center agents, customer support operations and enrollment/admissions reps.
Android & iOS Mobile Apps
Pre-built Android and iPhone mobile app with full administrative controls. Mobilize your call center agents to engage in True 1-to-1 Dialog at scale.
Direct Carrier Connections
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.
Experience
Now in our 9th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
More Efficient SMS API: Lighting Fast With Less Bandwidth
Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.
Contact Center SMS Texting Solution
Pre-built feature for Call Center Managers. Multiple agents can chime into the same texting dialog with customers to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Our platform is built for this level of team-based dialog at scale for large enterprises.
Marketing & CRM Integrations
Seamlessly integrate with student information systems & CRM platforms like Salesforce, CampusVue, Campus Management, Jenzabar, Microsoft Dynamics, Oracles’ Eloqua, Hubspot, Velocify and others.
Free Urgent Alert System
Alert and update students via multi-channel: SMS Text, Voice, Email, and Social. Urgent Alert System included at no cost to our enterprise education customers.
Scheduling Engine
Schedule campaigns anytime using our Flex Schedule capabilities. No need to use 3rd party scheduling, ours is built in.
VoiceSuite
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
Our Five-Star-Rated Enterprise-Grade SMS Texting Solution is Built for Big Business, yet Made Easy for Small Business.
Now in our 9th year serving customers, we have direct carrier connections and a robust ISO 9001 cloud database with 99.99% uptime. This all adds up to outstanding deliverability at prices that are well below our competitors.
Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables seamless, multi-user, team-based conversations at scale. We have extensive pre-built features including a Contact Center Solution and Mobile App. All are integrated with major CRMs.
TrueDialog is the perfect SMS provider for enterprise-level SMS customer engagement.
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TrueDialog’s Team-to-1 Texting Solution
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1-to-Millions Mass SMS Texting
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Call Center SMS Texting Solution
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Multi-Channel Urgent Alert System
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SMS Survey Engine
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SMS Scheduling Engine
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SMS Text Coupon Engine
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International Capabilities
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Robust SMS API and Documentation
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Multi-Channel Messaging: Voice, Email and SMS
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Landline Texting
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Android & IOS Mobile Apps w/Admin Controls
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VOICE + Click To Call
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MMS Multimedia Messaging Service
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Built-in URL Shortener
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SMS Shortcodes & Texting Long Codes
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Database Manager & Target Segmentation
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Drill-Down Reporting Dashboard
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Pre-built Opt-in, Opt-out & Subscription Management
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SMS API Software Developer Kits: PHP, Java, Ruby, .Net
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SMSafe Duplicate Opt-Out Database
Need CRM and Marketing Integrations? Look No Further.
Professional Administrative Controls:
Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
Our Unique “TrueDialog” Feature:
Agents can handle multiple customer conversations simultaneously and multiple agents can chime into the same texting dialog with a single customer to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Our platform is built for this level of dialog at scale for large enterprises.
Enterprise-Grade Software & Deliverability:
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.
TrueDialog SMS Mobile Apps:
Contact center agents can manage accounts directly from our desktop platform or from your company’s white-labled text inboxes on each agent’s mobile phone using our Android and IOS Mobile Apps.
Experience:
Now in our 9th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
Extensive Pre-built Features:
Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we’ve already built?
SMS API:
For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.
SMSafe:
TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. To achieve this same level of protection on other SMS APIs developers would have to build this capability themselves. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.
Integrations:
Seamlessly integrate with information systems & CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracles’ Eloqua, Campus Nexus, Velocify and others.
Free Multi-Channel Urgent Alert System:
Send instant Mass Notifications and Alerts with SMS Text, Voice, Email, and Social. Urgent Alert System included at no cost to our enterprise customers.
Drill-Down Reporting:
Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.
1-to-Millions:
Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.
VoiceSuite:
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
