TrueDialog vs CallFire: Which SMS Platform Is Right for You?
More Features than Callfire
Easy To Use. Flexible. Enterprise-Grade.
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How does TrueDialog stack-up to CallFire?
Now in our 10th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.9% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
TrueDialog’s platform offers both mass sms marketing using Short Codes (shortened phone numbers), along with our outstanding customer support platform which uses Long Codes (regular phone numbers) with our proprietary “TrueDialog” feature which enables multi-user, team-based 2-way texting conversations at scale. Our Contact Center SMS Solution empowers multiple reps to all chime into the same texting “thread” to provide a seamless experience for your customers.
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors. TrueDialog – Built for Big Business, Made Easy for Small Business.
All this at less than half the price of CallFire.
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|---|---|---|
| Cost Per Text Sent (Up to 2,500) | 2¢ | 4¢ |
| Savings Per Text (Up to 2,500) | 50% | – |
| Cost Per Text Sent (Up to 20,000) | 1.5¢ | 3¢ |
| Savings Per Text (Up to 20,000) | 50% | – |
| Cost Per Text Sent (Up to 100,000) | 1¢ | 2.5¢ |
| Savings Per Text (Up to 100,000) | 60% | – |
| Call Center SMS Texting Solution | ||
| Major CRM Integrations | ||
| Free Multi-Channel Urgent Alert System | ||
| SMSafe Dual Cloud Database | ||
| Short Codes and Long Codes | ||
| Multi-User Team-to-1 Dialog at Scale | ||
| Fully Documented SMS API | ||
| Voice | ||
| Android & iOS Mobile Apps | ||
| Text Scheduling Engine | ||
| Mobile Coupons & Surveys | ||
| Mass Text Messaging |
Why TrueDialog?
Whether you’re looking for ease of setup or advanced features, TrueDialog delivers an unparalleled, comprehensive SMS solution.
Learn MoreAs one of the only SMS platforms with direct carrier connections, we can ensure faster message delivery, higher reliability, and lower costs by eliminating third-party aggregators. Built on our own CPaaS, our direct carrier connections reduce latency, improve compliance, and enhance deliverability, preventing message filtering. With stronger security and stability – and no middleman – businesses can trust that their SMS communications will be seamless and effective.
Your partner in enterprise security. With our SOC 2 and TX-RAMP certifications and our SSO capability, we ensure top-tier security, safeguarding sensitive data with strict controls. We make certain you know how to comply with the TCPA (Telephone Consumer Protection Act) and CTIA Guidelines. Together, these standards provide a secure, compliant, and resilient environment for your communications.
Our US-based Support team is staffed with dedicated SMS experts, ready to assist via phone, email, support ticket, or text. We are real people who are here to help with your SMS programs and product needs. No bots or phone trees here!
Optimize message delivery with our proprietary AI-powered TrueDelivery(r) feature, which checks text messages against the latest spam filters from major carriers, ensuring high delivery likelihood before sending. Our AI Assistant builds a library of custom text replies for your teams’ efficiency. With continuous learning, both features maintain privacy by not sharing your content with open-source AI models, keeping it secure within our platform.
Available with short codes and long codes, our platform includes TrueDelivery(r), an AI-powered delivery optimization tool. As your partner in compliance, our automated 10DLC registration feature means quick approvals within days. Utilize our carrier look-up to identify cell numbers in lists and our proprietary link shorteners for streamlined messaging – and improved delivery rates.
Rated #1 for competitive pricing in SMS marketing by G2, we offer direct carrier connections, eliminating the middleman like Twilio. Further, we do not mark up carrier pass-through fees. With TrueDialog, you enjoy transparent monthly invoicing with no hidden fees and unlimited users, ensuring you get the most cost-effective, straightforward SMS solution for your business.
Rated 9.5/10 for “Ease of Set Up” on G2, our platform offers a customizable parent/child account hierarchy with drag-and-drop functionality. Set custom access controls down to the user level, onboard and off-board users in minutes, and implement in days—requiring only 2-3 meetings for full onboarding.
Our solution integrates natively with Salesforce, Salesforce Marketing Cloud, MS Dynamics, MS Teams, MS Outlook, Hubspot, Marketo, and Eloqua—no third-party tools like Zapier needed. Record all inbound and outbound texts directly on contact, account, and opportunity records, ensuring bilateral activity syncs between SF and SFMC.
With advanced features, many campaign types and multiple channels, TrueDialog offers you the flexibility to execute your SMS channel for maximum impact. From SMS to MMS, from short codes for bulk campaigns to multiple long codes (10DLCs) for your entire team, TrueDialog has the option you need today – and the ability to grow and scale with your business.