Basic “2-way” texting technology can’t compare. Traditional call center SMS solutions limit agents to one agent per student text conversation.
Increase Productivity with TrueDialog by enabling multiple agents or staff members to simultaneously contribute to the same text messaging “thread” with your students to allow full collaboration, get issues resolved faster and improve student satisfaction. Our "Cross-Code" technology allows both Short Code & Long Code messages to seamlessly appear in the same text messaging thread to improve response rates from short code marketing campaigns or mass notifications. TrueDialog's platform is unmatched in higher education.
We've pre-built many features to distinguish Truedialog from other SMS vendors. Here a few that are included with TrueDialog’s SMS software whether you use our turn-key Enterprise SMS Platform, or build a solution with our SMS API, TrueDialog offers more pre-built features at a lower cost.
Enrollment center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
Agents can handle multiple student conversations simultaneously and multiple agents can chime into the same texting dialog with students to create a seamless, threaded experience to resolve issues even if several agents need to get involved. Our "Cross Code" feature allows agents to seamlessly convert mass short code marketing messages into personalized 2-way communications on long codes. Our platform is built for this level of dialog at scale for large universities.
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.
Contact center agents can manage accounts directly from our desktop platform or from your company's white-labled text inboxes on each agent's mobile phone using our Android and IOS Mobile Apps.
Now in our 10th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we've already built?
For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.
TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.
Seamlessly integrate with information systems & CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracles' Eloqua, Marketo, Campus Nexus, Velocify and others.
Send instant Mass Notifications and Alerts with SMS Text, Voice, Email, and Social. Urgent Alert System included at no cost to our enterprise customers.
Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.
Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
Admissions & Enrollment
The Perfect Solution for Admissions & Enrollment Reps
Enrollment, Registration & Student Engagement
Financial Aid-FAFSA-Student Loans
Campus Alerts & Notifications
Instantly Send Emergency Campus Alerts to Students, Faculty & Staff
Unlike other campus emergency alert solutions, TrueDialog’s Urgent Alert System is included free for our Enterprise Platform customers. With TrueDialog you can simultaneously send mass student SMS text, voice messages, email and social alerts in just one click, and you can continue the dialog, one-to-one, when students text a reply to your broadcast or use our easy “Click-to-Call Feature.”
Send campus alerts via:
Engage from College to Career
Engage Alumni From Graduation to Major Donor
TrueDialog can have you up and running in as little as 24 hours.
Our solution is turnkey and built for higher ed.
TrueDialog’s message wizard allows users to easily setup, text, and edit campaigns in 3 easy steps.
Target your audience with ease using our segmentation application. Select which users receive each message based on campaign activity and customer demographics.
Once you campaign is deployed, TrueDialog measures results almost instantly. You can track clicks, delivery to the handset, and creative performance over time.
Once you have reviewed the results of your campaign, our application allows you to easily optimize new campaigns based on which audience and creative performed the best.
TrueDialog's cloud based platform has an API first approach which allows our customers to seamlessly integrate with leading CRM and Marketing Automation platforms like Salesforce, Microsoft Dynamic, and Hubspot.
Our fully-documented SMS API is the newest and most fully-featured in the business. We have already built more of what you need. Move Faster. Code Less. Save Money.