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University & College SMS Texting Solutions

Enterprise-Grade SMS Text Messaging Built for Higher Education

Our Five-Star-Rated Higher Education SMS Texting Service was built to securely & reliably meet the needs of large scale universities & colleges, yet made easy to use for smaller and mid-size colleges. (Click here for our K-12 School SMS Solutions)

Now in our 9th year serving customers, TrueDialog has direct carrier connections and a robust ISO 9001 cloud database with 99.99% uptime. This allows us to provide enterprise-grade service to higher education customers at prices significantly below our education SMS competitors.

Get the best of both worlds - instant delivery for mass notifications and effortlessly transition responses into personalized 2-way texting conversations at scale - all in one easy to use platform with enterprise-grade scalablity and administrative controls. Empower your staff to simultaneously talk and text from their desktop or anywhere, anytime with our Android and IOS Mobile Apps.

Our proprietary "Cross Code" technology allows enorollment reps to seamlessly move between Short Code Texting (shortened numbers approved by the carriers for mass notifications) and Long Code Texting (normal phone numbers designed for 1-to-1 dialog).  Our unique "TrueDialog" feature and Contact Center SMS Solution  enables team-based 2-way texting that creates threaded, multi-agent, team-to-one conversations at scale. So your team can all contribute to a single threaded texting conversation with your students.

Our Higher Education Texting Solution includes access to our Multi-Channel Campus Alert System at no cost. Instantly notify students, staff, faculty and your community with SMS Text, Voice, Email and Social Media Alerts. 

Improve productivity. Eliminate phone tag. Increase student satisfaction. It’s proven, it works, and it is the next major evolution in university communications. It's also half the price of our competitors.

 

Student Admissions SMS Texting

Built for Admissions & Enrollment Call Center Agents for 2-way student texting at scale with full administrative controls and mobile app.

Learn more about Admissions Dialog

Student Retention SMS Texting

Engaging students through text messaging is critical to student satisfaction and retention. Send student text notifications for registration dates, form submissions, school announcements, student surveys and more.

Learn more about Retention Dialog

Financial Aid

Use student SMS Texting reminders for payments, FAFSA reminders, deadlines, and tuition, fee & student loan collections.

Learn more about Financial Aid Dialog

Campus Alerts & Notifications

Our platform includes a Free Multi-Channel Urgent Alert System for campus emergencies with text, voice, email & social media notifications to students, faculty & staff of weather alerts, school closings, safety alerts, etc.

Learn more about Campus Alert Dialog

Career Services

Student SMS Texting notifications for job listings, career fairs, events and other student career services.

Learn more about Career Dialog

Alumni Fundraising & Engagement

Engage Alumni with SMS Texting notifications of their selected areas of interest through SMS surveys and also increase fundraising effectiveness with Text-to-Give campaigns.

Learn more about Alumni Dialog

Admissions SMS Texting

Built for Admissions and Enrollment Call Center Agents for 2-way student texting at scale with full administrative controls and mobile apps.

Learn more about Admissions Dialog

Student SMS Texting for Retention

Send student text notifications for student registration dates, form submissions, school announcements, student surveys and more.

Learn more about Retention Dialog

Financial Aid/FAFSA

Use student SMS Texting reminders for payments, FAFSA reminders, deadlines, and student loan, fee & tuition collections.

Learn more about Financial Aid Dialog

Campus Alerts

Our platform includes a Free Multi-Channel Urgent Alert System for campus emergencies with text, voice, email & social media notifications to  students, faculty & staff of weather alerts, school closings, safety alerts, etc.

Learn more about Campus Alert Dialog

Career Services

Student SMS Texting notifications for job listings, career fairs, events and other student services.

Learn more about Career Dialog

Alumni Fundraising & Engagement

Engage Alumni with SMS Texting notifications of their selected areas of interest through SMS surveys and also increase fundraising effectiveness with Text-to-Give campaigns.

Learn more about Alumni Dialog

TrueDialog Finalist EdTech Awards

TrueDialog named a Finalist in the 2018 EdTech Awards

Start sending SMS text campaigns within minutes.

  • Mobile App
    Our one-of-a-kind mobile app lets you manage campaigns from anywhere. Never miss a text again.
  • Create a Message
    TrueDialog’s message wizard allows users to easily setup, text, and edit campaigns in 3 easy steps.
  • Schedule Your Message
    TrueDialog helps you schedule campaigns in a few simple clicks, keeping you organized and your campaigns running smoothly.
  • Target Your Message
    Using our segmentation application, you can select which users receive each message based on campaign activity and demographics.
  • Measure the Results
    Once your campaign is deployed, TrueDialog measures results almost instantly. Track clicks, delivery to the handset, and creative performance over time.

Older 1-to-1 Technology

Basic “2-way” texting technology can’t compare. Traditional call center SMS solutions limit agents to one agent per student text conversation.

97% of Text messages are read in less than 3 minutes
97% of Text messages are read in less than 3 minutes
TrueDialog's State-of-the-Art Team-based Technology

Increase Productivity with TrueDialog by enabling multiple agents or staff members to simultaneously contribute to the same text messaging “thread” with your students to allow full collaboration, get issues resolved faster and improve student satisfaction. Our "Cross-Code" technology allows both Short Code & Long Code messages to seamlessly appear in the same text messaging thread to improve response rates from short code marketing campaigns or mass notifications. TrueDialog's platform is unmatched in higher education.

What Makes Us Different

We've pre-built many features to distinguish Truedialog from other SMS vendors. Here a few that are included with TrueDialog’s SMS software whether you use our turn-key Enterprise SMS Platform, or build a solution with our SMS API, TrueDialog offers more pre-built features at a lower cost.

Professional Administrative Controls:

Enrollment center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.

Our Unique “TrueDialog” Feature:

Agents can handle multiple student conversations simultaneously and multiple agents can chime into the same texting dialog with students to create a seamless, threaded experience to resolve issues even if several agents need to get involved. Our "Cross Code" feature allows agents to seamlessly convert mass short code marketing messages into personalized 2-way communications on long codes. Our platform is built for this level of dialog at scale for large universities.

Enterprise-Grade Software & Deliverability:

Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.

TrueDialog SMS Mobile Apps:

Contact center agents can manage accounts directly from our desktop platform or from your company's white-labled text inboxes on each agent's mobile phone using our Android and IOS Mobile Apps.

Experience:

Now in our 9th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.

Extensive Pre-built Features:

Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we've already built?

SMS API:

For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.

SMSafe:

TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out.  This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.

Integrations:

Seamlessly integrate with information systems & CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracles' Eloqua, Marketo, Campus Nexus, Velocify and others.

Free Multi-Channel Campus Alert System:

Send instant Mass Notifications and Alerts with SMS Text, Voice, Email, and Social. Urgent Alert System included at no cost to our enterprise customers.

Drill-Down Reporting:

Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.

1-to-Millions:

Our campaign endpoint lets you send millions of messages with just one API call.  Other providers require one API call for each message sent.  Stop taxing your systems and bandwidth and get faster delivery.

VoiceSuite:

With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

Admissions & Enrollment

Use Case: Student Admissions Dialog

The Perfect Solution for Admissions & Enrollment Reps

  • Administrative controls via desktop or our Mobile Apps.
  • User Access Controls allow managers to set Rep limits:  send mass student SMS texts, send limited group text messages, or view only.
  • All SMS Text messages are tracked and integrated into your CRM.
  • If a Rep leaves your organization, all SMS messages remain in the system; ensuring student communication history.
  • Using the TrueDialog Mobile app, Reps can easily track, manage and message prospective students from their cell phones.
  • Enrollment Reps can engage students as a team  with our unique "TrueDialog" Feature and Call Center SMS Software though which multiple reps can contribute to the same text message "thread" with students.
    • Click-to-Call feature provides a seamless student experience. 
    • Each Admissions Rep is assigned a unique phone number that is the property of the university.
  • Easily Monitor text message communications on an ongoing basis:
    • Increase Admissions Rep productivity and speed of response
    • Monitor language used
    • Improve overall quality of service
    • Increase conversions and student enrollments

Retention

Use Case: Student Retention Dialog

Enrollment, Registration & Student Engagement

  • Student retention is critical to colleges & universities as it impacts financial performance, graduation rates and accreditation.
  • Today's students primarily communicate via text messaging
  • Universities & colleges must develop professional SMS Texting capabilities to meet students where they live: in the Text Inbox.
  • Improve student retention with SMS texting campaigns
  • Engage in mass SMS texting to students for registration & document deadlines
  • Utilize personalized student messaging for individual student needs, questions & incomplete student information reminders.
    • Documentation: “Reminder: Your transcripts are due 8/15.”
    • Financial AID: “Don’t forget, applications are due by 8/15.” 
    • Collections: “To complete the registration, payments must be processed by 8/15.”

Financial Aid

Use Case: Student Financial Aid-FAFSA-Student Loans

Financial Aid-FAFSA-Student Loans

  • Send mass student SMS notifications and continue the dialog, one-to-one, when students reply to your broadcast.
  • Text reminders student tuition & fee payment deadlines.
  • Use SMS Texting for student loan reminders & collections.
  • Schedule automated SMS Texting reminders for receivable collections as they age.
  • Increase FAFSA form completion with texting reminders.

Campus Alerts & Notifications

Use Case: Campus Alert Dialog

Instantly Send Emergency Campus Alerts to Students, Faculty & Staff

Unlike other campus emergency alert solutions, TrueDialog’s Urgent Alert System is included free for our Enterprise Platform customers. With TrueDialog you can simultaneously send mass student SMS text, voice messages, email and social alerts in just one click, and you can continue the dialog, one-to-one, when students text a reply to your broadcast or use our easy “Click-to-Call Feature.”

Send campus alerts via:

SMS Text Voice Email Social

Career Services

Use Case: Career Services Dialog

Engage from College to Career

  • Help students search, engage and find the ideal deal job
    • Text Reminders about career fairs, internship opportunities, job listings, campus speakers, student events.
    • Segment students by career type and geography and use SMS texting notify students about news, specific events, relevant job openings.
    • Invite students to special career events and speaking engagements

Alumni

Use Case: Alumni Dialog

Engage Alumni From Graduation to Major Donor

  • Keeping track of alumni is an on-going challenge: 
    • .edu email addresses are abandoned.
    • New graduates frequently change jobs and home town.
  • Mobile numbers rarely change while email addresses turnover an average of 25% per year.
  • SMS Texting provides long-term continuity for Alumni engagement.
  • With TrueDialog, Colleges & Universities can engage in two-way texting conversations with Alumni with our "TrueDialog" application and Contact Center SMS Solution.
  • The key is doing it right, where texts are valued, rather than intrusive, because they are only sent on topics selected by each individual alumni using SMS Texting Surveys to identify their specific areas of interest: athletics, campus events & speakers, alumni reunions, career services, university news, academic department, faculty communications, research, etc.
  • Text-to-Give campaigns add another element to your fundraising campaigns with Click-to-Donate & Click-to-Call.
  • All this adds up to improved fundraising as alumni are more connected to the university.
TrueDialog SMS: No programming. No Hassles.

TrueDialog can have you up and running in as little as 24 hours. 
Our solution is turnkey and built for higher ed.

Create
TrueDialog’s message wizard allows users to easily setup, text, and edit campaigns in 3 easy steps.

Target
Target your audience with ease using our segmentation application. Select which users receive each message based on campaign activity and customer demographics.

Measure
Once you campaign is deployed, TrueDialog measures results almost instantly. You can track clicks, delivery to the handset, and creative performance over time.

Optimize
Once you have reviewed the results of your campaign, our application allows you to easily optimize new campaigns based on which audience and creative performed the best.

Need CRM and Marketing Integrations? Look No Further.

TrueDialog's cloud based platform has an API first approach which allows our customers to seamlessly integrate with leading CRM and Marketing Automation platforms like Salesforce, Microsoft Dynamic, and Hubspot.

Our fully-documented SMS API is the newest and most fully-featured in the business. We have already built more of what you need. Move Faster. Code Less. Save Money. 

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