University & College SMS Texting Solutions
Enterprise-Grade SMS Text Messaging Built for Higher Education
Our Five-Star-Rated Higher Education SMS Texting Service was built to securely & reliably meet the needs of large scale universities & colleges, yet made easy to use for smaller and mid-size colleges. (Click here for our K-12 School SMS Solutions)
Now in our 10th year serving customers, TrueDialog has direct carrier connections and a robust ISO 9001 cloud database with 99.9% uptime. This allows us to provide enterprise-grade service to higher education customers at prices significantly below our education SMS competitors.
Get the best of both worlds - instant delivery for mass notifications and effortlessly transition responses into personalized 2-way texting conversations at scale - all in one easy to use platform with enterprise-grade scalability and administrative controls. Empower your staff to simultaneously talk and text from their desktop or anywhere, anytime with our Android and IOS Mobile Apps.
Our proprietary "Cross Code" technology allows enrollment reps to seamlessly move between Short Code Texting (shortened numbers approved by the carriers for mass notifications) and Long Code Texting (normal phone numbers designed for 1-to-1 dialog). Our unique "TrueDialog" feature and Contact Center SMS Solution enables team-based 2-way texting that creates threaded, multi-agent, team-to-one conversations at scale. So your team can all contribute to a single threaded texting conversation with your students.
Our Higher Education Texting Solution includes access to our Multi-Channel Campus Alert System at no cost. Instantly notify students, staff, faculty and your community with SMS Text, Voice, Email and Social Media Alerts.
Improve productivity. Eliminate phone tag. Increase student satisfaction. It’s proven, it works, and it is the next major evolution in university communications. It's also half the price of our competitors.
Built for Admissions & Enrollment Call Center Agents for 2-way student texting at scale with full administrative controls and mobile app.
Engaging students through text messaging is critical to student satisfaction and retention. Send student text notifications for registration dates, form submissions, school announcements, student surveys and more.
Use student SMS Texting reminders for payments, FAFSA reminders, deadlines, and tuition, fee & student loan collections.
Our platform includes a Free Multi-Channel Urgent Alert System for campus emergencies with text, voice, email & social media notifications to students, faculty & staff of weather alerts, school closings, safety alerts, etc.
Student SMS Texting notifications for job listings, career fairs, events and other student career services.
Engage Alumni with SMS Texting notifications of their selected areas of interest through SMS surveys and also increase fundraising effectiveness with Text-to-Give campaigns.
Built for Admissions and Enrollment Call Center Agents for 2-way student texting at scale with full administrative controls and mobile apps.
Send student text notifications for student registration dates, form submissions, school announcements, student surveys and more.
Use student SMS Texting reminders for payments, FAFSA reminders, deadlines, and student loan, fee & tuition collections.
Our platform includes a Free Multi-Channel Urgent Alert System for campus emergencies with text, voice, email & social media notifications to students, faculty & staff of weather alerts, school closings, safety alerts, etc.
Student SMS Texting notifications for job listings, career fairs, events and other student services.
Engage Alumni with SMS Texting notifications of their selected areas of interest through SMS surveys and also increase fundraising effectiveness with Text-to-Give campaigns.
We've pre-built many features to distinguish Truedialog from other SMS vendors. Here a few that are included with TrueDialog’s SMS software whether you use our turn-key Enterprise SMS Platform, or build a solution with our SMS API, TrueDialog offers more pre-built features at a lower cost.
Enrollment center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
Agents can handle multiple student conversations simultaneously and multiple agents can chime into the same texting dialog with students to create a seamless, threaded experience to resolve issues even if several agents need to get involved. Our "Cross Code" feature allows agents to seamlessly convert mass short code marketing messages into personalized 2-way communications on long codes. Our platform is built for this level of dialog at scale for large universities.
Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.
Contact center agents can manage accounts directly from our desktop platform or from your company's white-labeled text inboxes on each agent's mobile phone using our Android and IOS Mobile Apps.
Now in our 10th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.
Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we've already built?
For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.
TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.
Seamlessly integrate with information systems & CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracles' Eloqua, Marketo, Campus Nexus, Velocify and others.
Send instant Mass Notifications and Alerts with SMS Text, Voice, Email, and Social. Urgent Alert System included at no cost to our enterprise customers.
Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.
Our campaign endpoint lets you send millions of messages with just one API call. Other providers require one API call for each message sent. Stop taxing your systems and bandwidth and get faster delivery.
With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.
Campus Alerts & Notifications
Instantly Send Emergency Campus Alerts to Students, Faculty & Staff
Unlike other campus emergency alert solutions, TrueDialog’s Urgent Alert System is included free for our Enterprise Platform customers. With TrueDialog you can simultaneously send mass student SMS text, voice messages, email and social alerts in just one click, and you can continue the dialog, one-to-one, when students text a reply to your broadcast or use our easy “Click-to-Call Feature.”
Send campus alerts via:
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|---|---|---|---|
| SMS Text | Voice | Social |
TrueDialog can have you up and running in as little as 24 hours.
Our solution is turnkey and built for higher ed.
TrueDialog is the preferred SMS Texting solution for enterprise businesses and higher education. Send text messages one-to-one or one-to-millions in just a few easy steps. TrueDialog’s cloud-based SMS Texting software and SMS API are ideal for businesses serious about scalability, security and compliance.
