TrueDialog or Salesmsg? Compare Features, Pricing & Scale
More Features than Salesmsg
Easy To Use. Flexible. Enterprise-Grade.
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How Does TrueDialog Compare to Salesmsg?
Salesmsg can meet the basic needs of small businesses, but it falls short on high-volume message delivery, compliance, and advanced integrations. With per-user pricing, limited automation, and no direct carrier connections, Salesmsg can become a barrier to growing your team and increasing message volume.
TrueDialog is built to scale. We offer direct connections with carriers for improved deliverability and native integrations with Salesforce, HubSpot, Microsoft Dynamics, and other leading CRMs to streamline your workflows. Because our platform is SOC 2 and TX-RAMP certified, built to support mass messaging and 1:1 conversations, and offers automated 10LDC registration, you’ll enjoy better reliability, security, and regulatory compliance.
With TrueDialog, you get:
- Unlimited users (no per-seat pricing fees)
- Enterprise-grade infrastructure (faster delivery and fewer failures)
- CRM-native automation (no complex workarounds or third-party tools)
If you’ve outgrown basic texting solutions, it’s time to upgrade. TrueDialog delivers the enterprise-level functionality you need to scale.
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| Direct Carrier Connections | ✅ Provides direct-to-carrier routing for faster, more reliable delivery and fewer potential points of failure. | ❌ Relies on third-party SMS aggregators, which can introduce additional latency and delivery issues. |
| Short Code + Long Code in One Thread | ✅ Seamlessly blends mass messaging and 1:1 conversations into a unified thread. | ❌ Does not support unified threading of short and long code messages. |
| Enterprise-Grade Compliance | ✅ Maintains SOC 2, TX-RAMP, and ISO 9001 certifications to support highly regulated industries. | ⚠️Has ISO/IEC 27001 certifications but lacks details about other compliance efforts. |
| Unlimited Users at No Extra Cost | ✅ Offers flat-rate pricing with unlimited users and no markups on carrier pass-through fees. | ❌ Bases pricing on usage volume, and additional users may incur extra costs. |
| Native CRM Integrations | ✅ Supports native integrations with leading CRMs like Salesforce, HubSpot, and Microsoft Dynamics for seamless workflows. | ⚠️ Offers integrations with platforms like HubSpot, Salesforce, Pipedrive, and others via Zapier. |
| TrueDelivery® AI Optimization | ✅ Includes a proprietary AI-powered tool that optimizes message delivery by scanning for spam triggers and enhancing inbox placement. | ❌ Lacks an AI-driven deliverability optimization engine and relies on standard delivery mechanisms. |
| Unified Multi-Channel Messaging | ✅ Supports SMS, MMS, voice, WhatsApp, Facebook Messenger, and email messages within a single platform. | ❌ Primarily focuses on SMS and MMS and does not offer a unified multi-channel messaging platform. |
| U.S.-Based Support by Messaging Experts | ✅ Provides access to experienced SMS professionals via phone, email, and text. | ⚠️ Offers support, but agent expertise and availability can vary. |
| 99.9% Uptime / ISO 9001 Infrastructure | ✅ Ensures high reliability with ISO 9001-certified infrastructure and a 99.9% uptime guarantee. | ❌ Does not publicly provide uptime guarantees or ISO 9001 certification details. |
| Faster Time to Value | ✅ Delivers quick onboarding with minimal IT involvement to ensure rapid deployment. | ✅ Supports swift setup of SMS campaigns for small businesses. |
Why TrueDialog?
Whether you’re looking for easy setup or advanced features, TrueDialog delivers an unparalleled, comprehensive SMS solution.
Learn MoreSalesmsg is built to support small to medium-sized businesses with basic campaign needs. However, it lacks enterprise-grade features, relies on Zapier to handle integrations, and has other technical limitations that prevent it from meeting the needs of rapidly growing organizations. Compared to TrueDialog’s platform (which has direct carrier connections, native CRM integrations, and a robust API), Salesmsg feels constrained.
While Salesmsg offers two-way texting capabilities, it relies heavily on Zapier for automation, introducing potential bottlenecks and inconsistencies. However, TrueDialog’s fully integrated, two-way messaging platform includes unified threads for easy message management, as well as AI-powered suggested responses to help your team work more efficiently.
By relying on Zapier to support integrations, Salesmsg can quickly become overcomplicated by requiring manual configuration and introducing potential delays. TrueDialog natively integrates with leading CRM and marketing automation platforms and features a powerful API to ensure more seamless workflows — no matter how complex your tech stack may be.
TrueDialog’s AI-powered TrueDelivery® dynamically adapts to changes in carrier spam filters, helping users identify content that could cause their messages to be flagged. In addition to optimizing delivery, this tool also helps you avoid wasting money on undelivered messages.
Salesmsg’s pay-as-you-go credit system and limitations on bulk messaging create hurdles for growing businesses. TrueDialog effortlessly supports high-volume sends, allows you to add as many users as you’d like, and offers transparent pricing without markups on carrier pass-through fees so you can grow unrestricted.
Salesmsg has limited reporting capabilities that provide only basic data on a few metrics. TrueDialog’s advanced analytics dashboard offers in-depth insights into campaign performance and audience engagement, enabling you to make more informed, data-driven decisions.
Salesmsg leans heavily on third-party support for integrations, which can introduce potential security vulnerabilities and compliance risks. TrueDialog adheres to strict security protocols and maintains compliance certifications to mitigate risks and ensure your peace of mind.
Salesmsg’s SMS and MMS-only offering restricts your communication channels. TrueDialog’s unified platform supports campaigns that include SMS, MMS, WhatsApp, Facebook Messenger, and more, so you can reach more of your audience.
Salesmsg’s support options are limited, which can lead to delays in issue resolution. TrueDialog offers 24/7 support from U.S.-based SMS experts via email, text, or phone so you can get your questions answered fast and get back to engaging your audience.