TrueDialog vs OneSignal: Compare SMS Platforms
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How does TrueDialog compare to OneSignal?
OneSignal is a push notification platform where SMS takes a backseat. But, at TrueDialog, high-impact text campaigns are our top priority — because we know SMS is the most direct and reliable way to connect with your contacts. As a five-star rated platform, we’re committed to delivering a best-in-class experience with advanced security certifications and 99.9% uptime.
While OneSignal provides SMS through third-party providers, TrueDialog delivers it natively with direct carrier connections to ensure fast and reliable message delivery. Our platform supports mass texting via carrier-approved short codes and one-on-one conversations over 10-digit numbers — all within a unified message thread.
By working directly with carriers (instead of through a third party), we ensure:
- Stronger deliverability (fewer delays or blocked messages)
- Better pricing (no hidden fees or inflated carrier costs)
- Speedier sends (to make messages reach recipients on time)
Push notifications have their place. But when you want to connect your audience — reliably and at scale — TrueDialog is the only choice.
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| Direct Carrier Connections | ✅ Our direct-to-carrier approach ensures fast and reliable delivery | ❌ SMS relies on third-party aggregators (which add delays and lower deliverability) |
| Short Code + Long Code in One Thread | ✅ Easily manage mass and 1:1 texting in a single thread | ❌ The platform silos SMS and push, preventing unified conversation threading |
| Enterprise-Grade Compliance | ✅ SOC 2, TX-RAMP, ISO 9001 certifications | ❌ No SOC 2, TX-RAMP, or ISO certifications create high risks for regulated industries |
| Unlimited Users at No Extra Cost | ✅ Flat pricing and no user caps | ❌ Usage-based pricing scales aggressively with volume |
| Native CRM Integrations | ✅Integrates with Salesforce, HubSpot, Dynamics, and more | ❌ While integrations exist, most CRM connections require Zapier or API-level setup |
| TrueDelivery® AI Optimization | ✅ Optimizes deliverability and reduces filtering | ❌ No deliverability engine or carrier-level message scanning |
| Unified Multi-Channel Messaging | ✅ Supports SMS, MMS, Voice, WhatsApp, Messenger, and email | ⚠️ SMS is secondary to other channels, and the platform lacks channel-level cohesion |
| U.S.-Based Support by Messaging Experts | ✅ Connect with specialists by phone, email, or text | ❌ Support is mostly offshore and deflects to self-service documentation |
| 99.9% Uptime / ISO 9001 Infrastructure | ✅ Enterprise infrastructure supports powerful uptime | ❌ No uptime guarantee and weaker SMS reliability |
| Faster Time to Value | ✅ Our streamlined onboarding ensures you’re set up in days | ⚠️ Setup can be complicated (SMS and automation features require configuration and developer resources) |
TrueDialog vs. OneSignal: Select the Platform Designed for SMS Success
OneSignal focuses on push notifications but treats SMS as an afterthought. TrueDialog delivers carrier-grade SMS, compliance support, and CRM integrations that power personalization, reliable delivery, and meaningful engagement.
Learn MoreOneSignal’s SMS runs through third-party providers, which means messages can be delayed or blocked. TrueDialog connects directly with U.S. carriers, so your messages arrive within seconds (which can make a tremendous difference in time-sensitive situations).
OneSignal lacks SOC 2, TX-RAMP, and ISO 9001 certifications, which may expose highly regulated industries to risk. TrueDialog meets the highest security and compliance standards, protecting your business and ensuring data security and integrity across all communications.
OneSignal’s pricing model lures users with free plans but skyrockets with usage, especially for SMS functionality. TrueDialog offers straightforward pricing with no hidden fees, carrier markups, or Zapier dependencies — helping you scale your SMS efforts without penalty.
OneSignal relies on Zapier workarounds for CRM integrations, which leads to higher costs and more complexity. TrueDialog integrates natively with Salesforce, HubSpot, MS Dynamics, and more. Plus, our platform embeds SMS directly into your CRM workflows — no patching required.
OneSignal’s infrastructure handles push notifications well but struggles to support SMS at scale. TrueDialog is purpose-built for flawless enterprise-grade SMS campaigns, handling millions of messages per day without compromising performance or delivery speed.
OneSignal support defaults to offshore helpdesks and deflects to documentation. TrueDialog offers 100% U.S.-based support with SMS experts available by phone, email, and text and ready to quickly resolve any question or concern.
OneSignal markets multi-channel engagement but lacks the carrier-grade functionality for large bulk SMS sends. TrueDialog infrastructure supports campaigns across SMS, MMS, voice, WhatsApp, Facebook Messenger, and email, and provides unified analytics.
OneSignal’s flashy “Journeys” workflow builder dazzles in demos but requires you to rebuild automations outside your CRM. TrueDialog integrates directly with Salesforce, HubSpot, and Dynamics workflows, allowing you to sync and leverage real-time customer data (without additional applications).
OneSignal’s sleek UI doesn’t fix message delivery issues or compliance gaps. TrueDialog focuses on performance, security, deliverability, and a user-friendly experience so your messages reach your contacts fast and drive measurable results.