Austin, Texas, Jan. 21, 2025—TrueDialog, a leading provider of enterprise-grade SMS texting solutions, today announced that LCO Financial Services has significantly reduced costs and dramatically improved message deliverability by leveraging the TrueDialog platform with AI-powered TrueDelivery.™.
LCO Financial Services, owned and operated by the Lac Courte Oreilles tribe, experienced rapid growth since 2021, expanding from a small office to a multi-state operation. However, the company faced significant challenges in reaching customers reliably through SMS, with low deliverability rates and customer confusion due to generic long codes.
“Reaching customers in a secure and efficient manner can be challenging for any business using SMS,” said Eric Reamer, COO of LCO Financial Services. “We needed a solution that would not only improve deliverability but also build trust with our customers.”
To address these challenges, LCO Financial Services partnered with TrueDialog, implementing dedicated short codes and utilizing the TrueDialog platform. The results have been transformative:
- 75% Cost Reduction: Average messaging costs plummeted from 3.9 cents per message to approximately one cent.
- 100% Deliverability Improvement: Deliverability rates, which previously dipped as low as 60%, now consistently reach 100%.
- Enhanced Customer Trust: Professional-looking short codes and reliable message delivery have fostered greater trust and engagement with customers.
- AI powered deliverability improvements: The Truedelivery system helps prevent messages from being flagged as spam.
“TrueDialog genuinely demonstrated interest in our unique needs,” Reamer added. “The onboarding team accurately outlined and supported us through the short code provisioning process. They ensured we were operational within the expected timeframe, and I call that a win.”
TrueDialog with TrueDelivery™ is powered by AI to analyze text message content to identify potential deliverability issues before messages are sent, ensuring they bypass carrier spam filters.
“When generative AI was released to the public, we quickly began working on a way to harness its power to identify messages from reputable senders that may be incorrectly marked as spam and making suggestions to correct them,” explains John Wright, CEO of TrueDialog.
“The integration process with TrueDialog has been seamless,” Reamer concluded. “Their vast API library is intuitive, so most dev teams should have no issue translating the needed services. And when our dev team has questions, they’ve reported no issues in working with the support team at TrueDialog. It’s really been a top-notch partnership.”
With TrueDialog’s solutions, LCO Financial Services has established a robust messaging infrastructure supporting its continued growth and ensuring reliable customer communication.
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About TrueDialog
TrueDialog is a leading business SMS solutions provider. It empowers businesses of all sizes to send targeted text messaging to create material connections with prospects and customers. Customers in Marketing, Customer Success, and Sales use its award-winning platform to communicate effectively with consumers to drive business metrics. TrueDialog is trusted by thousands of brands, including Coca-Cola, Girl Scouts, Hilton, Kansas City Chiefs, Northern Tool, SubjectWell, and Tulane University. For more information, visit TrueDialog.com.
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Jodi Bart Holzband
Classic Bart PR & Communications
