Award Winning
SMS Integrations with CRMs and Marketing Automation Platforms
TrueDialog simplifies integrated SMS with scalable, native text integrations for leading CRMs and Marketing Automation Platforms – no developers required. Built for frontline teams, our platform supports two-way messaging, campaigns, workflows, and activity tracking – all backed by enterprise-grade reliability and award-winning support.
Connect SMS to the Tools You Already Use
TrueDialog offers native SMS integrations with leading CRMs and MAPs
Why Integrate SMS with Your CRM or Business Tools?
No need for Developer Support. Our native integrations install quickly, work within the systems your team is already working in, and give you the best administrative controls available. Centralize communication, and empower teams to engage customers faster—with better tracking, compliance, and scalability.
Frequently Asked Questions
Discover how TrueDialog’s SMS platform helps automate communication, boost engagement, and support compliance at scale.
TrueDialog offers native, no-code integrations with leading CRMs and marketing automation platforms including Salesforce, HubSpot, Marketo, Eloqua, and Microsoft Dynamics 365 (Teams and Outlook). These are direct integrations—no middleware or third-party connector required—allowing messages, opt-outs, and responses to sync automatically across systems.
The TrueDialog for Microsoft 365 integration embeds enterprise SMS directly within Teams, Outlook, and Dynamics 365, enabling users to send and receive texts without leaving their workflow. Conversations are logged automatically in Dynamics 365, and message threads are accessible across users for continuity and compliance.
Native integrations are built and supported directly by TrueDialog, offering faster performance, stronger data security, and guaranteed deliverability through our direct carrier connections. Middleware tools like Zapier or Make can connect systems, but they add latency and costs, increase compliance risk, and aren’t ideal for regulated industries like higher education or financial services.
Opt-outs are synced bi-directionally between TrueDialog and connected platforms (e.g., Salesforce, HubSpot, or Marketo) in real time. When a contact replies STOP or opts out in one system, that status is immediately reflected everywhere, ensuring TCPA and CTIA compliance without manual updates or data gaps.
Yes. TrueDialog’s integrations support custom field mapping, segmentation, and triggered workflows within each connected CRM or marketing platform. You can align SMS engagement data (opens, clicks, replies) with lead scoring, automation rules, or enrollment campaigns. No code required and all managed within your existing tools.
