2025 SMS Stats & 2026 Best Practices

What We Learned From Sending 1 Billion Texts

Get the latest SMS marketing benchmarks, performance insights, and proven best practices to increase engagement, reduce opt-outs, and drive more revenue in 2026.

 

  • Based on 50 million real SMS messages analyzed

  • Learn the best send times, length, and engagement drivers

  • Actionable strategies you can implement immediately

  • Free instant download

SMS Is One of the Highest-Performing Marketing Channels

SMS continues to outperform traditional channels, offering direct, immediate access to your audience and driving measurable business results.

  • 94% of SMS messages receive neutral-to-positive responses

  • 75% of consumers prefer SMS for brand communications

  • SMS generates industry-leading engagement and ROI

Seamless Integration with your Martech Stack

TrueDialog seamlessly connects with top Marketing Automation and CRM platforms to easily integrate into your existing stack and scale as you grow.

Easily craft SMS steps in your customer journeys, schedule campaigns to launch, and trigger text campaigns.

Ensure all inbound and outbound texts are recorded to contact activity records.

Benefit from enhanced reporting for deeper insights and intuitive usability —all while maintaining lightning-fast message speeds and ultimate user flexibility.